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Learning Operations and Program Manager-Remote

Company: HUB International
Location: Chicago
Posted on: May 16, 2022

Job Description:

Join a Winning Team at HUB International

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB's entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!

Help us build a stronger employee experience at HUB!The Learning Operations & Program Manager is a new role on HUB's Talent & Organizational Development (T&OD) team.This role will be accountable for ensuring an effective roll out of our enterprise Learning Management System (LMS), while also looking at the broader learning experience for HUB employees.You will identify how to put employees at the center of all their learning needs - be it insurance technical training, client service and sales training, HUB specific systems training, and all things leadership and professional development.This role will also be point for continuing to improve our new hire onboarding experience.


LMS Oversight

Co-lead the implementation of the new LMS (Cornerstone on Demand) with our LMS Systems Administrator

Create a scalable governance structure for HUB regions as they look to leverage the LMS

Consult with regional leadership regarding their usage of the LMS and other learning needs

Lead relevant LMS training for regional administrators and other super users of the LMS

Learning experience

Promote awareness and utilization of educational technologies among program leadership and coaches via presentations, conferences, team meetings, and related events

Create and deliver training virtually and in-person

Anticipate technical needs for learners and various functional learning teams across HUB and provide practical solutions

Communicate regularly with technology vendors to ensure reliable and satisfactory service

Identify emerging technology to support hybrid delivery of various learning programs

Role model positive change - help others navigate transition and organizational change


ID pain points and opportunity areas to create a best-in-class onboarding experience for HUB employees

ID how to streamline business processes and where we can utilize technology to improve the experience and decrease complexity

Lead HUB-wide project teams to build out tools that improve

Ensure onboarding connects to other key moments across the employee experience



Experience with various LMS platforms and various remote learning technologies

At least two years of work experience in adult learning

Demonstrated ability to interpret learning objectives and work collaboratively with leadership, program owners, and participants of various levels of technical ability

Ability to manage multiple projects and priorities

Exemplary project management and organizational skills

Excellent communication skills and an ability to communicate effectively with all levels of leadership while maintaining excellent customer service

Strong facilitation experience - virtual and in person

Understands the dynamics of a matrix organization

Willingness to travel - up to 15%

Preferred Qualifications

Bachelor's degree preferred or an equivalent combination of education and experience

Exposure to Cornerstone on Demand a plus

Experience designing and owning learning processes a plus

Excellent interpersonal and communication skills

Ability to build deep relationships in a virtual setting

Good organizational savvy, resilient

Experience with Camtasia or other screen capture technology a plus



Department Human Resources

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Associate degree (2-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Keywords: HUB International, Chicago , Learning Operations and Program Manager-Remote, Executive , Chicago, Illinois

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