Manager, Partnerships
Company: Grubhub Inc.
Location: Chicago
Posted on: May 16, 2022
Job Description:
About The Opportunity
We're all about connecting hungry diners with our network of over
300,000 restaurants nationwide. Innovative technology,
user-friendly platforms and streamlined delivery capabilities set
us apart and make us an industry leader in the world of online food
ordering. When you join our team, you become part of a community
that works together to innovate, solve problems, grow, work hard
and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation
and teamwork. We believe in empowering people and opening doors for
new opportunities. If you're looking for a place that values strong
relationships, embraces diverse ideas-all while having fun
together-Grubhub is the place for you! -
The Impact You Will Make
As the Manager, Partnerships you will be leading a team of
relationship managers working with mid to large sized Enterprise
clients. You will manage Account Advisors that cultivate restaurant
brand corporate relationships as well as Specialists focused on
Franchised locations. You will serve as an escalation point for
client meetings and will play a key role inter-departmentally as
well. You will be tasked with developing successful partnerships by
overseeing experiences and expectations while building the value of
Grubhub and its affiliate sites. Your goals will focus on expansion
and retention, account maintenance, management of the 'Go-Live'
process, revenue generation, and maximizing profitability of these
large group accounts managed by your team. -
Responsibilities:
- Coach Team Members to be successful Account Managers and attend
client meetings as a representative of Grubhub Management
- Develop strong consultative relationships with Enterprise
Brands as the primary contact at Grubhub, instill trust and loyalty
with all corporate contacts and franchise owners
- Expand customer footprint through exemplary customer service
and demonstrating Grubhub's value proposition
- Educate decision makers about Grubhub, its affiliate sites and
all products that will enhance the restaurant, diner, and driver
experience on our platforms
- Introduce and recommend additional Grubhub products to grow
partnership
- Complete Account Reviews every 1-3 months with corporate
primary contacts
- Route all escalations in a timely manner to correct internal
departments and ensure proper expectations are set with the
client
- Coordinate with other departments for account generation,
training on Grubhub tools, and scheduling Go Lives for all
locations
- Help your restaurants attract new diners and increase orders
while maintaining a high quality of service to diners
- Manage integration discussions across third-parties, the
client, and the internal Product & Engineering teams. Act as an
advocate for clients internally while working across many
departments to solve problems and achieve results
- Have a deep understanding of client contracts and economics to
optimize account profitability
- Attend client and industry conferences as a representative of
Grubhub
- New external Management hires will manage a brand for first
year in role
What You Bring to the Table
- Outstanding, positive attitude
- Bachelor's degree or equivalent years of experience -
- 4 years of Account Management experience. Experience working
with (or selling to) restaurant owners is a major plus. Restaurant
experience is also a plus.
- 4 years of Management experience preferred.
- Native-level fluency in English is required
- Demonstrated track record of exceeding goals
- Strong problem solving skills and comfortable analyzing
data
- Strong computer skills (MS Office, Google products) with the
ability to quickly learn new software. Experience with
Salesforce.com or similar CRM a plus.
- Passion and aptitude for working in a fast-paced and
fast-growing environment
- Comfortable with remote management for some circumstances
- Superior written and verbal communication skills, comfortable
on the phone
- Strong presentation skills, comfortable with video
meetings/conferences
Bonus Points:
- Knowledge and interest in digital food ordering
- Are a really big foodie or have worked in the foodservice
industry
And Of Course, Perks!
- Flexible PTO. Grubhub employees enjoy a generous amount of time
to recharge.
- Health and Wellness. Excellent medical benefits, employee
network groups and paid parental leave are just a few of our
programs to support your overall well-being.
- Competitive Pay. You'll receive a competitive base salary with
eligibility for generous incentives, bonuses, commission or RSUs
(role-specific).
- Learning and Career Growth. Your personal and professional
development is a priority at Grubhub. We empower you to be a leader
and grow your career through training, coaching and mentorship
opportunities. - -
- MealPerks. Get meals on us! Our employees get a weekly Grubhub
credit to enjoy and support local restaurants. -
- Fun. Every Grubhub office has an employee-led Culture Crew that
connects people through fun, meaningful events and initiatives like
Wellness Wednesdays, Slack competitions and virtual happy
hours!
- Social Impact. At Grubhub we believe in giving back through
programs like the Grubhub Community Relief Fund and donating $1
million to the Equal Justice Initiative in 2020. Employees are also
given paid time off each year to support the causes that are
important to them. -
- COVID-19 Response. All of our employees are currently working
from home and will be for the foreseeable future. We look forward
to seeing everyone in-office when it's safe to return.
Vaccination Requirement: Grubhub employees are required to be fully
vaccinated. Candidates must confirm vaccination status at time of
hire, and must provide proof of full-Covid-19 vaccination within 2
weeks of starting employment. Fully vaccinated is defined as: "2
weeks have passed since your second dose in a 2-dose series, such
as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose
vaccine, such as Johnson & Johnson's vaccine.
Grubhub is an equal opportunity employer. We welcome diversity and
encourage a workplace that is just as diverse as the customers we
serve. We evaluate qualified applicants without regard to race,
color, religion, age, sex, sexual orientation, gender identity,
national origin, disability, veteran status, and other legally
protected characteristics. If you're applying for a job in the U.S.
and need a reasonable accommodation for any part of the employment
process, please send an email to TalentAcquisition@grubhub.com and
let us know the nature of your request and contact information.
Please note that only those inquiries concerning a request for
reasonable accommodation will be responded to from this email
address. - -
CA Privacy Notice: If you are a resident of the State of California
and would like a copy of our CA privacy notice, please email
privacy@grubhub.com.
Keywords: Grubhub Inc., Chicago , Manager, Partnerships, Executive , Chicago, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...