Professional Services Manager- Production Printing
Company: Canon Solutions America, Inc.
Location: Chicago
Posted on: May 16, 2022
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Job Description:
US-IL-Chicago - US-KY-Lexington - US-WI-Waukesha - US-IN-Carmel
- US-OH Canon Solutions America, Inc.Requisition ID: 26628Category:
Sales SupportPosition Type: Full-TimeOverviewResponsibile for
supervising a region within the Systems Solutions Support Division.
Supervises the region's systems analysts, engineer's and manages
internal or external customer relationships. In addition,
responsible for being directly involved in and collaborating with
various divisions on Professional Services engagements.
Responsibilities- Supervises the systems support analysts and
engineers to maintain performance levels within the region,
including their own. - Regional P&L responsibility with
demonstrated success in the development and implementation of new
processes that improve efficiency and productivity.- Conducts
yearly objective setting and Performance Appraisal meeting with
each regional analyst and/or engineer.- Develops staff development
plans with management.- Responsibile for the operation of Canon
Solutions America Showrooms.- Prepares Monthly Performance and
Tracking Reports for the region.- Monitors the staff paperwork for
the systems. Mentors the teams as to the usage and results.-
Monitors Pre-Sales and Professional Services engagements of staff.-
Supports the region on an as needed basis in order to maximize
support value and individual productivity in the area of Pre-Sales
and Post-Sales support.- Reviews Pre-Sales projects to maintain
Service Level Agreements and quality standards.- Meets with teams
to develop strategies on how to improve customer satisfaction.-
Supervises and engages in the Professional Service Engagements
cycles (Project Plans, SOWs, Implementation, Sign-off and
Billing).- Monitors and mentors staff in the region on procedures
and technical knowledge. Assists the teams on customer visits when
appropriate.- Oversees regional systems daily operations, internal
and external. Qualifications- Computer Science or related field or
equivalent technical certifications.- Two years supervisory
experience and/or five years experience as a Systems Support
Analyst or equivalent, preferably in networked digital office
products.- Strong leadership, communication, organization, and
multi-tasking abilities.- Must be able to effectively communicate
and document complex technical issues with both technical and
non-technical personnel.- Must be able to operate with minimal
supervision, a forward thinker and problem solver.- Able to lead
and mentor a Systems Analyst and Systems Engineer team.-
Demonstrated experience in software workflow and development.- High
level understanding of color and color technologies.- Expert
knowledge of Network Architectures.- Required: CDIA+, MDI (1 & 2).-
Desired (Any): MCP, CNA, CNE, MCSE, Supported 3rd Party Software
Certifications. Company OverviewAbout our Company - Canon Solutions
America, Inc. empowers companies of all sizes to succeed by
supplying market leading enterprise, production, and large format
printing solutions, supported by exceptional professional service
offerings. With unwavering dedication to promote professional
innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at We comply with all applicable federal, state and local
laws, regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .#CSA Workstyle
DescriptionHybrid - This position is full time and offers a hybrid
work schedule requiring you to be in the office two company
designated days a week and an option to work from home the
remainder of the week (unless a specific business need arises
requiring in office attendance on other days). Note that work
schedules and office reporting requirements may change from time to
time based on business needs. Posting Tags#LI-LB1
#PM20PI177192358
Keywords: Canon Solutions America, Inc., Chicago , Professional Services Manager- Production Printing, Executive , Chicago, Illinois
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