General Manager
Company: Nando's
Location: Chicago
Posted on: June 25, 2022
Job Description:
NANDOS' VISIONAt Nando's, we want to be the most loved
restaurant brand in North America, sharing the spirit of Nando's
PERi-PERi with everyone who chooses to access it. We will redesign
and build a business that thrives as it answers fully it's
consumers' needs - and endures over time through genuinely putting
people at the heart of what we do. We will lead with our values and
act with care, compassion, and kindness. By doing this, we will
Change Lives Together, every day and everywhere.GENERAL MANAGERAt
Nando's, the General Manager runs the business as their own. They
live our culture, demonstrate our values and above all- drive
results, performance, and team development. In this role, the
General Manager delegates appropriately and effectively to both
develop and empower the next generation of restaurant leaders,
ensuring a healthy pipeline of promotable Managers and Assistant
General Managers. The General Manager nurtures a "team ownership"
culture inside their four walls by broadcasting sales figures,
goals, and the shared vision for a growing business. As a key
stakeholder, the General Manager assumes majority responsibility in
the efficiency and profitability of their business. As with all
members of the Nando's family, there is an expectation to wear
multiple hats, seek out opportunities to make us and themselves
better every day and be a good team player!Perks + Benefits---
- Salary starts at $65,000
- 4 weeks of Vacation and 1 week of Sick Leave annually
- Sales and Long-Term Incentive Bonuses
- Competitive Medical, Dental and Vision plans with 100% company
paid options
- 401(k) retirement plan plus a 4% company match after a
year
- Annual General Manager Conference Celebration
- Opportunities for advancement through development program and
NROs
- Free shift mealLead Your Team---
- Be a leader of your team by inspiring confidence in their
abilities.
- Create a pipeline of future leaders by effectively training,
coaching, and developing your people to take on additional
responsibility.
- Engage with guests and Nandocas to develop relationships and
create lasting connections.
- Practice and support appropriate goal setting with Assistant
General Manager and Restaurant Managers.
- Practice and always exude professional language and demeanor to
navigate and resolve situations with both Nandocas and guests.
- Effectively delegate tasks to empower and develop your
Assistant General Manager and Restaurant Managers.
- Own and execute performance reviews.Manage Your Business---
- Display complete knowledge and ownership of Nando's food safety
and operational standards to ensure and safe guest and Nandoca
experience.
- Be the example for the safety and security of your People and
Restaurant by safeguarding keys, securing doors, and setting the
alarm.
- Ensure the weekly completion and accuracy of inventory,
Administrative File, and validity of time keeping for submitting to
Payroll.
- Teach and manage the skill of writing effective Manager and
Nandoca schedules that properly correlate to financial
targets.
- Practice and lead responsible Cash Management including: monies
issued, safe counts, deposit preparation, cashier check outs,
discount authorizations, refunds, and voids following Nando's
policies.
- Thoroughly execute all opening duties: Read the Manager
Communication Log (MCL), review the staff line up for the shift,
check catering orders and ensure operational preparedness to
execute, review sales forecast for the day, validate previous days
inventory, complete prep sheet, complete any food and beverage
orders required, count safe, assign cash drawers, order change,
complete chicken cook sheet.
- Own Back of House duties during the shift, to include:
completion of prep and pull/thaw lists, full utilization of the
cook sheet to call chicken, and consistently performing timely and
accurate line checks.
- Thoroughly conduct a Shift Changeover: Ensure the next manager
and team of Nandocas are set up for success by making sure that all
AM monies and safe are reconciled, food and production levels are
validated, a final walk through is conducted and the Manager
Communication Log (MCL) has been updated.
- Thoroughly execute all closing duties, to include: Conduct
final walk through to check for cleanliness, set up catering orders
for the next day, complete closing inventory, reconcile all cash
for the day, validate all time keeping for the day, run end of day
reports, update the Manager Communication Log (MCL).Role
Requirements:
- High School diploma or equivalent education (GED),
preferred
- Must have 3-5 years General Manager experience
- Must demonstrate understanding of safety, sanitation, and food
handling procedures and can coach and teach their team
- Friendly and polite with a professional work ethic
- Flexibility to work different job functions, shifts,
overtime
- Understanding of basic computer and internet navigation skills
required
- Successfully complete manager training within allotted
time
- Must pass a background and credit check
- Must be able to work at any restaurant within region from a
food/ alcohol licensing and transportation perspectivePhysical
Requirements
- Able to independently lift up to 50lbs for an extended period
of time
- Must be able to walk and/or stand for 8-10 hours per day
- Hand-eye coordination
- Reaching, bending twisting, stooping
- Pushing and Pulling
- Lifting overhead
- Must be able to climb stairs in restaurants that have multiple
levelsNandos North America provides equal employment opportunities
to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation, and training.
Keywords: Nando's, Chicago , General Manager, Executive , Chicago, Illinois
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