Manager, Enterprise Account Managers
Company: Grubhub
Location: Chicago
Posted on: June 26, 2022
Job Description:
About The OpportunityWe're all about connecting hungry diners
with our network of over 300,000 restaurants nationwide. Innovative
technology, user-friendly platforms and streamlined delivery
capabilities set us apart and make us an industry leader in the
world of online food ordering. When you join our team, you become
part of a community that works together to innovate, solve
problems, grow, work hard and have a ton of fun in the process!Why
Work For UsGrubhub is a place where authentically fun culture meets
innovation and teamwork. We believe in empowering people and
opening doors for new opportunities. If you're looking for a place
that values strong relationships, embraces diverse ideas-all while
having fun together-Grubhub is the place for you! The Impact You
Will MakeAs the Manager, Enterprise Accounts you will be leading a
team of relationship managers working with mid to large sized
Enterprise clients. You will manage Account Advisors that cultivate
restaurant brand corporate relationships as well as Specialists
focused on Franchised locations. You will serve as an escalation
point for client meetings and will play a key role
inter-departmentally as well. You will be tasked with developing
successful partnerships by overseeing experiences and expectations
while building the value of Grubhub and its affiliate sites. Your
goals will focus on expansion and retention, account maintenance,
management of the 'Go-Live' process, revenue generation, and
maximizing profitability of these large group accounts managed by
your team. Responsibilities:
- Coach Team Members to be successful Account Managers and attend
client meetings as a representative of Grubhub Management
- Develop strong consultative relationships with Enterprise
Brands as the primary contact at Grubhub, instill trust and loyalty
with all corporate contacts and franchise owners
- Expand customer footprint through exemplary customer service
and demonstrating Grubhub's value proposition
- Educate decision makers about Grubhub, its affiliate sites and
all products that will enhance the restaurant, diner, and driver
experience on our platforms
- Introduce and recommend additional Grubhub products to grow
partnership
- Complete Account Reviews every 1-3 months with corporate
primary contacts
- Route all escalations in a timely manner to correct internal
departments and ensure proper expectations are set with the
client
- Coordinate with other departments for account generation,
training on Grubhub tools, and scheduling Go Lives for all
locations
- Help your restaurants attract new diners and increase orders
while maintaining a high quality of service to diners
- Manage integration discussions across third-parties, the
client, and the internal Product & Engineering teams. Act as an
advocate for clients internally while working across many
departments to solve problems and achieve results
- Have a deep understanding of client contracts and economics to
optimize account profitability
- Attend client and industry conferences as a representative of
Grubhub
- New external Management hires will manage a brand for first
year in roleWhat You Bring to the Table
- Outstanding, positive attitude
- Bachelor's degree or equivalent years of experience
- 4 years of Account Management experience. Experience working
with (or selling to) restaurant owners is a major plus. Restaurant
experience is also a plus.
- 4 years of Management experience preferred.
- Native-level fluency in English is required
- Demonstrated track record of exceeding goals
- Strong problem solving skills and comfortable analyzing
data
- Strong computer skills (MS Office, Google products) with the
ability to quickly learn new software. Experience with
Salesforce.com or similar CRM a plus.
- Passion and aptitude for working in a fast-paced and
fast-growing environment
- Comfortable with remote management for some circumstances
- Superior written and verbal communication skills, comfortable
on the phone
- Strong presentation skills, comfortable with video
meetings/conferencesBonus Points:
- Knowledge and interest in digital food ordering
- Are a really big foodie or have worked in the foodservice
industryAnd Of Course, Perks!
- Flexible PTO. Grubhub employees enjoy a generous amount of time
to recharge.
- Health and Wellness. Excellent medical benefits, employee
network groups and paid parental leave are just a few of our
programs to support your overall well-being.
- Competitive Pay. You'll receive a competitive base salary with
eligibility for generous incentives, bonuses, commission or RSUs
(role-specific).
- Learning and Career Growth. Your personal and professional
development is a priority at Grubhub. We empower you to be a leader
and grow your career through training, coaching and mentorship
opportunities.
- MealPerks. Get meals on us! Our employees get a weekly Grubhub
credit to enjoy and support local restaurants.
- Fun. Every Grubhub office has an employee-led Culture Crew that
connects people through fun, meaningful events and initiatives like
Wellness Wednesdays, Slack competitions and virtual happy
hours!
- Social Impact. At Grubhub we believe in giving back through
programs like the Grubhub Community Relief Fund and donating $1
million to the Equal Justice Initiative in 2020. Employees are also
given paid time off each year to support the causes that are
important to them.
- COVID-19 Response. All of our employees are currently working
from home and will be for the foreseeable future. We look forward
to seeing everyone in-office when it's safe to return.Vaccination
Requirement: Grubhub employees are required to be fully vaccinated.
Candidates must confirm vaccination status at time of hire, and
must provide proof of full-Covid-19 vaccination within 2 weeks of
starting employment. Fully vaccinated is defined as: "2 weeks have
passed since your second dose in a 2-dose series, such as the
Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine,
such as Johnson & Johnson's vaccine.Grubhub is an equal opportunity
employer. We welcome diversity and encourage a workplace that is
just as diverse as the customers we serve. We evaluate qualified
applicants without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, and other legally protected characteristics. If
you're applying for a job in the U.S. and need a reasonable
accommodation for any part of the employment process, please send
an email to TalentAcquisition@grubhub.com and let us know the
nature of your request and contact information. Please note that
only those inquiries concerning a request for reasonable
accommodation will be responded to from this email address. CA
Privacy Notice: If you are a resident of the State of California
and would like a copy of our CA privacy notice, please email
privacy@grubhub.com.
Keywords: Grubhub, Chicago , Manager, Enterprise Account Managers, Executive , Chicago, Illinois
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