Manager, Enterprise Account Managers

Company: Grubhub
Location: Chicago
Posted on: June 26, 2022

Job Description:

About The OpportunityWe're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!Why Work For UsGrubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you! The Impact You Will MakeAs the Manager, Enterprise Accounts you will be leading a team of relationship managers working with mid to large sized Enterprise clients. You will manage Account Advisors that cultivate restaurant brand corporate relationships as well as Specialists focused on Franchised locations. You will serve as an escalation point for client meetings and will play a key role inter-departmentally as well. You will be tasked with developing successful partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites. Your goals will focus on expansion and retention, account maintenance, management of the 'Go-Live' process, revenue generation, and maximizing profitability of these large group accounts managed by your team. Responsibilities:

• Coach Team Members to be successful Account Managers and attend client meetings as a representative of Grubhub Management
• Develop strong consultative relationships with Enterprise Brands as the primary contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners
• Expand customer footprint through exemplary customer service and demonstrating Grubhub's value proposition
• Educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms
• Introduce and recommend additional Grubhub products to grow partnership
• Complete Account Reviews every 1-3 months with corporate primary contacts
• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client
• Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations
• Help your restaurants attract new diners and increase orders while maintaining a high quality of service to diners
• Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results
• Have a deep understanding of client contracts and economics to optimize account profitability
• Attend client and industry conferences as a representative of Grubhub
• New external Management hires will manage a brand for first year in roleWhat You Bring to the Table
  • Outstanding, positive attitude
  • Bachelor's degree or equivalent years of experience
  • 4 years of Account Management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
  • 4 years of Management experience preferred.
  • Native-level fluency in English is required
  • Demonstrated track record of exceeding goals
  • Strong problem solving skills and comfortable analyzing data
  • Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM a plus.
  • Passion and aptitude for working in a fast-paced and fast-growing environment
  • Comfortable with remote management for some circumstances
  • Superior written and verbal communication skills, comfortable on the phone
  • Strong presentation skills, comfortable with video meetings/conferencesBonus Points:
    • Knowledge and interest in digital food ordering
    • Are a really big foodie or have worked in the foodservice industryAnd Of Course, Perks!
      • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
      • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
      • Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
      • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
      • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
      • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
      • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
      • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return.Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine.Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

Keywords: Grubhub, Chicago , Manager, Enterprise Account Managers, Executive , Chicago, Illinois