Rooms Operations Manager
Company: The Blackstone
Location: Chicago
Posted on: June 26, 2022
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Job Description:
Why us?
Why Us - The Blackstone (1)
Job Overview
Plan and manage the room and related area's operations of the hotel
to achieve customer (guests, employees, corporate and owners)
satisfaction and quality service while meeting/exceeding financial
goals. Position is responsible for short and long-term planning and
day-to-day operations of the hotel operations. Recommends the
area's budget and manages expenses within approved budget
constraints. May have responsibility as a member of the Hotel
Executive Committee.
Inspire, motivate and create a customer focus and sales oriented
environment within every department of the business to drive
excellence in market reputation, associate engagement, overall
financial excellence and owner satisfaction.
Responsibilities
-Manage associates in the division in order to attract, retain and
motivate the employees; hire, train, develop, empower, coach and
counsel, conduct performance and salary reviews, resolve problems,
provide open communication vehicles, discipline and terminate, as
appropriate.
-Develop, recommend, implement and manage the division's annual
budget, business/marketing plan, forecasts and objectives to
meet/exceed management expectations.
-Implement company programs (Franchise) and manage the operations
of the department in a manner consistent with federal and state
laws and regulations and company policies and procedures to ensure
a high level of quality and customer satisfaction.
-Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
-Implement emergency organization procedures and training through
the management of the security staff to ensure appropriate
protection for hotel guests, staff and company assets.
-Create a work environment that allows for personal growth and
development for all associates, encourages an empowered and engaged
workforce while supporting the Sage values.
-Ensure prompt and appropriate response to conflict management.
-Evaluate and support proper staffing levels and positions to
ensure the success of the hotel.
-Support strategies for the property from an operation, staffing
and service perspective while ensuring alignment with the
businesses other disciplines and support teams. Support strategic
planning, development, and coordination of business initiatives and
strategies.
-Ensure consistent and stabilized systems and processes for the
customers.
-Mentor and develop high potential talent and future high potential
talent in line with the organizations talent management
strategies.
-Implement succession planning within each direct report to provide
new opportunities as associates develop.
-Look for more efficient and effective ways to provide services to
our hotels and owners.
-Leverage technology and third parties where appropriate.
Keywords: The Blackstone, Chicago , Rooms Operations Manager, Executive , Chicago, Illinois
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