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General Manager

Company: M&M Custard LLC
Location: Frankfort
Posted on: June 26, 2022

Job Description:

Position Responsibilities

  • Provide exceptional service to customers in a friendly and courteous manner.
  • Manage Assistant Managers and Shift Managers to include performance reviews, improvement plans and delegation of store responsibilities.
  • Assist in the growth and development of Assistant Managers and Shift Managers resulting in enhanced responsibilities and promotion potential.
  • Ensure the restaurant adheres to all standards of excellence.
  • Delegate assignments to associates to meet customer needs and exceed expectations.
  • Communicate issues and changes with management staff, vendors, and company administrative staff.
  • Provide accurate and detailed financial records to include cash management, food cost, scheduling/labor tracking and all internal controls for store measurements.
  • Be a team player with fellow managers and associates while helping the store and M&M Custard to meet goals.
  • Follow and execute training programs and processes to ensure consistency in products and quality.
  • Strive to learn more every day to benefit personal growth and that of the concept.
  • Maintain a clean and safe environment for customers and associates.
  • Arrive at work daily in uniform and prepared to exceed customer expectations.
  • Produce a high quality product while following Food Safety processes.
  • Arrive at work on-time daily and prepare to work the entire shift in which you are assigned while also being available for additional shifts as needed.
  • Act as a leader and role model to the store associates and fellow management team.
  • Use all equipment for which you have been trained for and approved to use carefully while also ensuring they are in good working order.
  • Perform all tasks as assigned to you, in any area in which you are trained for, at the best of your abilities.Qualifications / Experience Requirements
    • BA in related field is desirable. High School graduate or equivalent is required.
    • Three to five years experience in restaurant management is preferred.
    • Experience in concept and with financial responsibilities and reporting.
    • Must have excellent communication skills and ability to use those in verbal interactions as well as in written form.
    • Ability to work independently or as part of a team.Physical Requirements
      • Must be able to work up to a ten (10) hour shift while standing or walking to perform essential functions.
      • Will be required to lift up to forty (40) pounds during the course of a workday.
      • Must be able to communicate effectively with customers and associates to ensure the safety of individuals and customer needs.
      • Will require bending, stooping, and occasional use of a ladder.
      • Reasonable accommodation will be made to those requiring assistance.Benefits/PerksCompany sponsored benefits for employee and dependents with a generous employer paid portion to include:
        • Medical, dental, vision and life insurance
        • 401K with match at 1st of the month after 90 days of employment.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Freddy's Frozen Custard and Steakburgers is a high quality, fast casual restaurant providing exceptional guest service and a made to order experience for guests. As a franchisee, M&M Custard, LLC offers competitive compensation, a positive work environment and opportunities for advancement.


Keywords: M&M Custard LLC, Chicago , General Manager, Executive , Frankfort, Illinois

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