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Demand Manager

Company: N-tier Solutions
Location: Chicago
Posted on: August 7, 2022

Job Description:

Job Description: As the Manager of Demand Management pillar, you are responsible for end-to-end process ownership necessary to manage all internal and customer-initiated demand. Success will be measured by operational readiness and process adherence, service delivery alignment and capacity management, and overall customer satisfaction. Core Responsibilities / Functions: Serve as single point of contact for all demand requests, whether customer-initiated or internal initiatives, including requirements solicitation and scope definition, ongoing communication, and escalation, as needed. Day to day management of resources, target setting and accountability for demand process execution. Develop, implement and communicate strategies to address important trends or changes in the business and communicate to key, strategic position holders across locations and functions Implement and drive improvements to the demand-to-delivery process. Work with finance and account management to establish pipeline and "demand to pay" process. Establish key metrics and reporting dashboards, internally and customer-facing. Ensure work is authorized and aligned with necessary commercial agreements, where necessary. Facilitate weekly demand portfolio meetings. Anticipate internal needs and challenges, proactively managing expectations and communication of risks. Support Account Management, Project Management Office, Service Owners, and other key stakeholders throughout the demand lifecycle. Adhere and manage against SLAs and other delivery targets. Build and maintain trusted relationships, influencing action and decisions. Manage and prioritize all opportunities to enhance operational efficiencies and process improvements. Seamlessly interface with individuals at all levels of the organization, having frequent interaction with executive leadership and other key leaders. Support PMO's response to internal audits related to controls, governance, and integration points. Follow through on corrective actions for control exceptions when they are identified. Job Requirements:Qualifications: Great customer service and client delivery. - Understanding of the insurance business in order to better coordinate and direct the Business Analysts and Project managers while engaging with customers during the demand phase Experience in consulting organization, working with global colleagues and adopting standardized practices to local requirements Previous experience leading a team, and especially working and directing international teams Ability to quickly determine status quo, business requirements, targets and course of action, by breaking down complex subjects into manageable pieces and collaborating with other teams to facilitate successful delivery. Excellent written and verbal communication skills, with the ability to express ideas and messages clearly. Knowledge of financial tracking and planning Persuasive, disciplined, and independent-thinker with proven ability to establish credibility. Organizational planning and project management skills. Excellent writing and oral communication skills. Process-centric with ability to identify opportunities for continuous improvement. Ability to work effectively with project teams/leaders across all functional areas and levels Ability to see the "big picture" without losing attention to detail Advanced proficiency in Microsoft Office products, particularly Microsoft Excel and PowerPoint Strong attention to detail and willingness to "roll up sleeves"

Keywords: N-tier Solutions, Chicago , Demand Manager, Executive , Chicago, Illinois

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