Vice President - Stars Quality, West Region - Telecommute

Company: UnitedHealth Group
Location: Chicago
Posted on: August 7, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) The Vice President of Stars Quality for the West Region will be responsible for leading, supporting and overseeing STARs improvement efforts across all Medicare plans in the West Region, covering nearly 2.4 million Medicare Advantage lives. Increasing UHC's performance on the CMS Medicare STARs program is a top priority for the enterprise. The role will partner directly with market, regional, and national leaders to oversee all efforts that impact star ratings in the West Region markets. The role will lead a team of subject matter experts in different areas of stars, and parter with clinical teams and national partners to drive star rating improvement. This regional stars team provides oversight to market efforts, support where needed, and subject matter expertise as plans are evaluated and implemented. This role will work closely with UHC national, regional, and market leaders and health plan executives to build relationships and lead cross-functional teams to drive STAR Ratings improvement through innovation, strategy development, and operational excellence. - You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges. Primary Responsibilities:

• Act as leader to the West regional stars team. Direct and support longterm and day-to-day work of direct reports, and their teams, along with supporting their ongoing professional and personal development goals
• Lead and support market and regional leadership (including executive and clinical leaders) in the development and execution of programs that support increased performance on all STARs measures
• Actively coordinate with all Medicare & Retirement national, regional and local functions (National Programs, Optum Quality Field Organization, Member Experience, Local Market Leadership etc.) to ensure that M&R West Region has all the right tactics to maintain all of its Health Plans at a 4+ Star performance level on an annual basis
• Represent and advocate for the region when working with functional business leaders and teams (Network, Clinical, Marketing, Sales, Customer Service, etc.) to develop and deploy initiatives to improve STARs performance
• Working with the regional stars team they lead, this role will provide strategic and tactical direction to the market and field-based Stars resources; approve performance targets / metrics; ensure performance to targets
• Analyze and interpret data to identify trends, solve complex problems, and develop strategic plans to drive STARs improvement within the health plan
• Act as a STARs subject matter expert and resource for market and regional leaders and teams
• Predict and understand industry regulations that impact the CMS STARs program and measures and incorporates them into short and longterm business planning and regional and market strategies
• Utilize, integrate, and interpret data from various sources to lead regional and market teams in improvement efforts, and promote distinguished operational and clinical performance -
• Identify, document, and disseminate best and worst practices for achieving high performance on STAR measures and provide input back to national, regional, and market leadership
• Create, develop, and drive process improvement plans for markets and contracts that are performing below goal on STARs measures
• Develop and maintain strong collaborative relationships within UHC Government Programs, including executives, regional and national leaders
• Lead special projects and/or activities as requested by national, regional, and market leadership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Bachelor's Degree in related field -
  • 5+ years of experience in a large, complex and successful health care / managed care organization with demonstrated track record of increasing responsibility and accountability
  • 5+ years of experience monitoring data (quantitative and qualitative) performance measurement and facilitate feedback to improve performance and/or processes
  • Experience leading people and managing direct reports
  • Proficiency in MS Office Suite experience, advanced user in Power Point, Excel -
  • Strong facilitation and organizational development skills
  • Strong written and verbal communication skills, including well-developed interpersonal skills used to influence the behavior of others across a highly-matrixed organization
  • Ability to plan, organize and be flexible in response to shifting priorities and multiple clients
  • Track record of meeting business goals via driving disciplined, fact-based decisions and executing with discipline and urgency
  • Telecommuter or office-based position with 25% travel Preferred Qualifications:
    • Experience with CMS Star ratings and/or HEDIS measures and clinical quality
    • In depth knowledge of Star Measure Technical Specifications
    • In depth knowledge of the engagement strategies to improve Star Measure performance
    • Demonstrated success building relationships with external executives and stakeholders
    • Demonstrated strong analytical skills To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $134,200 to $257,700. The salary range for Connecticut / Nevada residents is $134,200 to $257,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Chicago , Vice President - Stars Quality, West Region - Telecommute, Executive , Chicago, Illinois