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Manager, Personal Training Programming and Development, Chicago - Equinox Fitness Clubs

Company: Equinox
Location: Chicago
Posted on: August 7, 2022

Job Description:

Job Description

POSITION SUMMARY:

The MNR Manager upholds the quality of the Equinox experience through education, programming and trainer development. As a result, they inspire members and employees toward a culture of self-improvement. In partnership with the PT Manager, the MNR Manager is tasked with cultivating a collaborative and energetic culture, driving professional development for the individual and team, safeguarding brand standards and impacting key business levers.

ESSENTIAL FUNCTIONS:

Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Business Support:

Ensure the quality of service delivered through complimentary and paid Personal Training services that result in continued PT engagement.

--- Complimentary Personal Training Sessions and member results review preparation

--- Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition

--- Collaborate with Membership Advisor for PT Sales takeovers

--- Hold the team accountable for branded, quality member interactions i.e. Fitness Specialist Hours, Special Events etc.

--- Support the PTM with pipeline management where applicable and agreed upon

Leader of Team Culture:

--- Collaborate with all departments of the club to achieve interdepartmental synergy

--- Participate in the interview and hiring process of trainers

--- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.

--- Lead and foster team commitment to continued education opportunities to ensure high educational standards and delivery of quality programming

--- Create and present relevant development topics in the monthly PT department forum

Employee Development: -

Lead employees through the tier system via education and promotion process.

--- Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback

--- Competent in Equifit/CPT closing using Sales Training techniques

--- Deliver in club education to support the development needs of the training team and in alignment with EFTI direction i.e. in club workshops

--- Lead the quality and developmental components of New Hire On Boarding

--- Ramper meetings with trainers to support program and session delivery

--- Ensure efficient and timely trainer tier promotions

--- Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)

--- Host weekly Tier X team meetings to discuss upcoming result reviews, assessments, education, morale (where applicable)

--- Support Tier X candidate development process (where applicable)

Manage PT Standards:

Ensure high value of PT service delivery to impact member participation, client attrition and compliance around programming and results review preparation.

--- Conduct regular program design meetings with each team member to ensure compliance on program delivery standards

--- Perform session audits on both complimentary and paid services and provide timely and constructive feedback

--- Proficiency in usage, delivery and compliance of all member and employee facing digital tools Assessment Room Maintain assessment room presentation and functionality of all equipment (including Tier X room where applicable)

--- Equipment, iPads, Masks, Printers, etc. --- Vendor partnering updates/programming (where applicable)

Keywords: Equinox, Chicago , Manager, Personal Training Programming and Development, Chicago - Equinox Fitness Clubs, Executive , Chicago, Illinois

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