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Duty Manager Cargo Services

Company: Usa
Location: Chicago
Posted on: August 7, 2022

Job Description:

minutes of inactivity. Job Description - Duty Manager Cargo Services (2212053) Duty Manager Cargo Services - 2212053 Primary Location - North America-US-IL-Chicago O'Hare International Airport (ORD) Schedule - Full-time Unposting Date - May 20, 2022, 3:59:00 AM Organization Job Summary

To lead, plan and manage all operational activities associated withcargo service handling in line with our procedures, policies and brand values. Job Responsibilities

  • Full responsibilityfor delivering effective cargo services solutions to our customers
  • Lead, motivate andmanage staff to deliver the Service Level Agreements (SLA) withcustomers
  • Monitor and analyzethe Profit and Loss (P&L) statements for any variances and takeappropriate action
  • Prepare operatingbudgets, resources plans (manpower, equipment and facilities) and reportsto deliver the organization strategy and plans
  • Review new airlineand vendor contracts as needed and follow up with appropriate action
  • Implement,maintain and closely supervise all safety and security measures related topeople, equipment, facilities and aircraft involved in the operation.
  • Review keyperformance indicators (KPI's) and take necessary actions to meet needs
  • Meet with customerson a regular basis to get feedback and monitor satisfaction levels
  • Take ownership forcreating a progressive open and feedback culture by managing theperformance and development of employees
  • Build and maintainrelationships with key stakeholders (internal & external) Key Performance Indicators
    • Profit margin
    • Sales growth
    • Quality targets as setby Swissport and/or as agreed with customers
    • Man hours expendedversus tonnage handled (budget items)
    • Injuries versus hoursworked
    • Comply with companySOPs and policies Qualifications and Competencies

      • Bachelors Degree or higher
      • Minimum of 5 years experience within the industry
      • Customer focus and quality awareness
      • General Office operations skills
      • Open Availability
      • Reliability
      • Improvement skills
      • Excellent Communication skills
      • Ability to work in inclement weather
        Equal Employment Opportunity Statement

        Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
        About us
        Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world's leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." -All Rights Reserved.2021 -Swissport International AG.

Keywords: Usa, Chicago , Duty Manager Cargo Services, Executive , Chicago, Illinois

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