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Operations Director-Quick Serve Division

Company: UB2, LLC
Location: Chicago
Posted on: September 25, 2022

Job Description:

Description:The Operations Director-Quick Serve Division will manage daily operations of our Wicker Park and Time Out Market locations ?as well as oversee operations for Williamsburg Market in Brooklyn and Purdue Memorial food hall in Lafayette, IN. These locations are fast paced, quick-serve style restaurants. This division is a key part of CRG future growth.
DUTIES and RESPONSIBILITIESThe following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

  • Interview, hire, and ensure effective on-boarding and training of all ?local team members
  • Heavy involvement in any management hiring required
  • Create a culture of accountability with budgets and weekly numbers
  • Take ownership of the development and growth of GM and Supervisors
  • Coach all leaders within division
  • Ensure HAPPI values are alive and well in the restaurants
  • Work with CRG and Landlords to ensure property maintenance
  • Participate in weekly calls/meetings with both the COO and CPO
  • Oversee brand and restaurant refreshes and updates, as well as equipment purchases
  • Work with Chef's on menu innovation and rollouts
  • Field new business inquiries
  • Provide support and guidance on pop ups and special events
  • Partner with Marketing team to set marketing plans
  • Maintain mystery shop criteria
  • Interact with other CRG Ops Directors and share best practices
  • Ensure quarterly CRG audits are completed
  • Work with Finance team to assist in budgeting
  • Work with GM's and Culinary Director on any escalated team member concerns
  • Work with GM and Culinary team to maintain food safety standards
  • Conduct performance reviews of any leaders this role has oversight of
  • Ensure team members work according to all standards and policies
  • Provide effective and timely feedback to the team to improve performance
  • Delegate tasks to the team to achieve daily goals
  • Communicate company initiatives to the team in a timely manner
  • Communicate effectively with all departments of the CRG Home Office to ensure proper operations
  • Effectively handle customer issues and complaints
  • Ensure service team provides excellent customer service according to service standards
  • Manage service floor, coaching the team as needed to ensure a great customer experience
  • Work as part of the service floor team as needed
  • Execute all marketing initiative and plans to increase sales
  • Work with the Culinary Director and kitchen teams to manage cost of goods
  • Ensure the concepts are adequately staffed while controlling labor costs
  • Ensure proper cash handling
  • Assist in investigations where appropriate
  • Review financial reports and plan for improvement
  • Complete monthly inventory and close of month tasks
  • Complete weekly and monthly administrative tasks to ensure proper operations
  • Work closely with HR and CPO to ensure full compliance at all times, and to minimize risk and exposureBENEFITS
    • Competitive Base Pay
    • Vacation Pay
    • Sick Pay
    • Health, dental, and vision insurance options
    • Parental Leave
    • Employee dining discounts
    • Casual dress environment
    • Monthly cell phone allowance
    • Bonus planABOUT USurbanbelly is a contemporary pan-Asian, fast casual dining concept that serves noodles and dumplings, reimagined. Order your food at the counter, sit down at a communal table and prepare yourself for something special. urbanbelly takes the flavors of Chef Bill Kim's childhood paired with his extensive culinary knowledge to serve up an experience that's an expression of all that he represents.At Cornerstone, we pride ourselves on family-centered camaraderie, our longtime staff, and the cultivation of restaurants that care. Our story begins in 1992 with our founder, David Zadikoff. The globetrotting South African native already spent two decades of hotel management experience with Hilton and Hyatt when he decided to shift his focus to restaurants. In 1993, Cornerstone opened Michael Jordan's Restaurant in Chicago, inspired by the basketball legend. Its success laid the groundwork for the Michael Jordan restaurant brand, a thriving partnership with beloved Chicago chef Bill Kim, and the evolution of our heartfelt approach to hospitality. Josh Zadikoff, David's son, immersed himself in hotels and restaurants early on like his father, growing along with the company. Under Josh's leadership, Cornerstone now manages and oversees restaurants coast to coast, including The Table at Crate in partnership with global retailer Crate & Barrel.OUR MISSIONTo give heartfelt hospitality that cultivates meaningful relationships. Our purpose is to make people H.A.P.P.I.Check us out: www.CORNERSTONERESTAURANTS.comRequirements:Multi-unit oversight in a quick, casual restaurant environment, with full P&L responsibility.

Keywords: UB2, LLC, Chicago , Operations Director-Quick Serve Division, Executive , Chicago, Illinois

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