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Product Manager, Traveler Experience - Corporate Travel (Remote)

Company: Hopper
Location: Chicago
Posted on: September 25, 2022

Job Description:


At Hopper, we're on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world's fastest-growing mobile first travel marketplace -- one that enables our customers to save money and travel better.

Hopper's goal is to reduce traveler anxiety throughout all stages of the trip buying and taking process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer's journey.

Hopper has launched several bespoke fintech products that leverage our immense first and third-party data to create products and value that do not exist elsewhere - including Refundable and Flexible Tickets and Price Freeze. Thanks to these offerings, Hopper's revenue growth is up 112% despite the travel slowdown due to COVID-19.

With over $420M USD in funding from leading investors in both Canada and the US, Hopper is primed to continue its acceleration to becoming the world's fastest-growing end-to-end customer-centric travel offering.

Recognized as one of the world's most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 50 million times and sees over 1 million new installs per month. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019.

Come take off with us!


Product Managers at Hopper are "smart creatives" that will take the Hopper app from a disruptive, startup product to being the global leader in mobile travel. As a Product Manager, you will work at the intersection of development, data science, and user experience, as well as have a competitive understanding of the travel landscape to facilitate the creation of successful new features. On any given day - whether you're weighing the tradeoffs of offering new features, scoping and specifying solutions, or shepherding features through development - your contribution will be critical to Hopper's current and future success.

Hopper has been one of the biggest disruptors in the travel space since its launch in early 2015, helping travelers plan over 100 million trips and save nearly $2.5 billion along the way by leveraging big data technologies to help users understand the best time and destinations to fly, and more importantly, the best time to book airfare. We are looking for a Product Manager to own the product roadmap and scale our new Corporate Travel initiative to be the preeminent destination for business travelers when booking travel. This means exciting opportunities to own the booking funnel, manage ingestion of our corporate rates, and provide great support to our travel customers. If you're looking to dive deep into the challenges of starting a new product initiative with a scaled partner, look no further.


* Manage a product roadmap for a set of features from inception through implementation; collect requirements, establish key performance metrics, craft the user experience, and drive execution
* Collaborate closely with data science to dive deep into our data to understand our users
* Work with business leaders to help shape and drive business cases for product features
* Ideate and wireframe new features that will be user by millions of users
* Identify the essential qualities of each feature: what's important, what's not, how can we limit cost and risk
* Understand and explain complex technical issues, discern impact, and communicate them to maximize clarity and drive resolution
* Use good judgment to make appropriate trade-offs when scoping and specifying solutions, ensuring that anything we build adds value to the business and continues to delight our users
* Work closely with our B2B partners to develop world-class solutions


* Thrived in a consumer product role and delivered delightful features at scale
* Has worked with or on operations or support teams
* An innovative and detail-oriented approach to problem-solving
* The instinct to get on a whiteboard and explain their thinking, and even faster to document that thinking into expected use cases and user behaviors, driving UX for new features from start to finish
* Exceptional ability to grasp, manage, and articulate complex systems
* Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
* Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
* A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
* Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
* No ego. Strong focus on doing what is right for the customer and the companyExperience with GDS, CRS, airline, hotel and/or other travel systems a plus


* Well-funded and proven startup with large ambitions, competitive salary and stock options
* Dynamic and entrepreneurial team where pushing limits is everyday business
* 100% employer paid medical, dental, vision, disability and life insurance plans
* Access to a 401k


Despite the pandemic's impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company's proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company's recent growth:

* Hopper's valuation is now over $5B, which is more than triple our valuation from early 2020.
* The company grew its revenue by more than 300% YoY in 2021. Hopper's monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper's new B2B initiative, is already 15% of its revenues and growing.
* According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.
* Hopper's recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.
* The company sells over $2B in travel and travel related financial services annually.
* Hopper's fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.
* Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper's travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus,, and MakeMyTrip.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

And all this recent growth is just the beginning. There are still so many new opportunities we're excited to tackle in the next year!

Keywords: Hopper, Chicago , Product Manager, Traveler Experience - Corporate Travel (Remote), Executive , Chicago, Illinois

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