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Sr. Tech Project Manager - Telecommute

Company: UnitedHealth Group
Location: Chicago
Posted on: September 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Working with minimal supervision, the Sr. Tech Project Manager is responsible for the creation and completion of new special IT Enterprise Reporting products and its associated projects which require the coordination and completion of concurrent moderate to complex projects across various functional areas. Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation and other areas of expertise based upon established project management techniques. Makes presentations to management on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope. May manage vendor and service providers to define project scope and performance expectations.

The individual formulates and defines scope and objectives through research and fact-finding combined with an understanding of Executive needs. Performs research, analysis of business and user needs, documentation of requirements, and project management to support business decision making and business process requirements. Detailed tasks include but are not limited to the following:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:


  • Under the direction of the Director, IT Enterprise Support Services, provide shared Executive Reporting services to Executives and Leaders in the Pacific West Market
  • Develop and foster relationships with Chief of Staff, IT Senior Leaders, business partners, managers, and external partners
  • Provide consistent and effective portfolio dashboards, portfolio reviews, scorecards, and reports
  • Identify, track, and help resolve cross-portfolio dependencies and conflicts
  • Highly functional in an dynamic, challenging environment
  • Comfortable bending between the tactical and strategic
  • Develops strategic plans and roadmaps
  • Understands effective communication across all levels of the organization (both upward and downward) with the appropriate message, the right tone and the appropriate level of impact
  • Has the ability to make the complex seem less complex, is a consensus builder and brings people and teams together. Is able to calm tense situations by bringing clarity and organization to the -forefront
  • Ensures each level of the organization has the information needed and the context needed to -produce favorable results. Builds strong relationship with IT operational leaders to ensure connectivity to the business
  • Recognizes problems and is able to make recommendations on the best course of action to remediate.
  • Resourceful at coming up with solutions using existing or available resources based on knowledge of the organization and level of execution effort
  • Translates initiatives into actions through a thoughtful, organized and well-planned approach
  • Establishes measurement criteria and systems to track daily processes, implementation of new initiatives and value creation
  • Provides input and/or oversight of other projects to ensure quality and consistency
  • Ensure alignment and understanding of program/project scope and objectives with the organization's strategic objectives and the Voice of the Customer, in consultation with applicable stakeholders
  • Raise awareness of any misalignment or misunderstanding of project scope and objectives with applicable stakeholders
  • Ensure that all impacted areas are identified and that appropriate resources are engaged to participate in the scope definition process
  • Monitor scope requirements and identify scope-related gaps and issues
  • Ensure that all project dependencies are identified
  • Manage/support project scope and objectives throughout the project lifecycle
  • Establish/implement/comply with change management processes to drive effective project execution
  • Identify project duration, effort, sequence and dependencies of tasks required to meet applicable project objectives
  • Ensure that resources are acquired to meet project requirements, escalating for assistance where gaps exist
  • Monitor and report progress throughout the project life cycle, using appropriate project planning and scheduling tools
  • Identify and forecast variances and trends throughout the project life cycle to ensure that project schedules and resource requirements are met
  • Monitor project results going forward and ensure that the project is delivering the expected benefits to the business, obtaining feedback from stakeholders as appropriate
  • Develop, communicate and implement program/project risk/issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
  • Develop/implement contingency and recovery plans when deliverables/milestones are missed (e.g., identify critical path, document plan for getting back on plan/schedule, failover planning)
  • Develop/maintain applicable risk/issue logs (e.g., IRAAD)
  • Review/monitor project progress and outcomes throughout the project life cycle to identify emerging risks/issues
  • Analyze and ensure resolution of identified risks and issues, collaborating with and obtaining approvals from applicable stakeholders as needed
  • Communicate project risk/issue events, responses and results to applicable stakeholders
  • Establish, develop and maintain effective relationships with applicable project stakeholders (e.g., project team members, internal customers, business partners, leadership)
  • Develop/generate/distribute project reports/documentation to applicable stakeholders (e.g., project status, metrics, outcomes, issues, risks, opportunities)
  • Articulate complex ideas, issues and designs to varied audiences; communicate project objectives, scope and direction to the project team


    Job Scope:

    Job consists of unique and multi-dimensional work situations involving high impact and high visibility initiatives. Involves a high degree of complexity. Incumbent oversees teams of professionals and is responsible for establishing practices and procedures, SLA and metrics. Duties are performed independently with minimal supervision and work is verified by results. Decisions are made within established departmental guidelines, but also by using judgment for the best reasonable outcome. Position has high visibility to Senior Leadership and Executives through direct interaction and reporting. Errors in judgment or work performance could result in insufficient operation for the organization.


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:


    • Undergraduate degree or equivalent experience
    • 5+ years of combined IT experience in project, program and portfolio management
    • Healthcare Industry experience -
    • Experience in implementing and maintaining accurate key performance measures relating to project intake and project management best practices such as building work breakdown structures, Waterfall/Agile/Scrum methodologies, etc; experience with traditional SDLC methodologies
    • Skilled in creating crisp and visually-appealing Executive Reports in power point, Visio, and other applications
    • Extremely proficient in PC based software programs including MS Word, Excel, PowerPoint, MS Project and Visio.
    • Hybrid role ( 2-3 days in our El Segundo, CA office) -
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


      Preferred Qualifications:


      • PMP certification -
      • Outstanding organizational, communication, interpersonal, relationship building skills conducive to -collaboration; able to work well in a cross-functional, matrix management environment
      • Excellent analytical and problem solving skills with a history of hands-on, detail orientation
      • Highly developed abilities with executive presentations, listening, negotiation and influencing skills
      • Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style. Must possess the ability to work in a highly variable, virtual and matrixed environment
      • Successfully managed a large portfolio or program with multiple business stakeholders
      • Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions
      • Ability to problem solve including prioritizing multiple tasks, priorities, projects and deadlines



        To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

        Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

        Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

        *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.


        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Chicago , Sr. Tech Project Manager - Telecommute, Executive , Chicago, Illinois

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