Disney Cruise Line Wedding Sales & Services Manager

Company: Parks, Experiences and Products
Location: Flossmoor
Posted on: September 25, 2022

Job Description:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.As a Disney Cruise Line Wedding Sales and Services Manager, you will be responsible for increasing sales for Disney Cruise Line Destination Weddings/Vow Renewals. The DCL Wedding Sales & Service Manager will work closely with the Shoreside Wedding Services Managers, Disney Fairytale Weddings Partners, and Revenue Management and increase revenue for the DCL Wedding portfolio. The DCL Wedding Sales & Service Manager will aim to promote the Disney Cruise Line Wedding brand and build relationships through an effective sales and service strategy. We ask that you have extensive networking, attending industry & association events, industry knowledge, and understanding of a service-based sales strategy.You will report to the Manager, Groups-Events & Services Responsibilities:

• Create and present event proposals to couples to achieve revenue through service-based sales, with a focus on increasing revenue.
• Share voyage and venue options and manage expectations with prospective couples while ensuring effective written and verbal communication before turning the couples over to a DCL Wedding Services Manager.
• Make recommendations for improvements in process, quality, and efficiency.
• Qualify each lead to maximize each wedding's potential for Disney Cruise Line.
• Ensure all leads are followed up on, through in-person meetings, inbound and outbound calls, and email, as appropriate.
• Facilitate the handover to the appropriate DCL Wedding Services Manager once the sale has been secured.
• Partner with our Wedding Services Managers to assist with servicing our various ceremonies.
• Own the servicing of assigned ceremonies from beginning to end.
• Attend Disney Fairytale Wedding meetings and all internal sales/marketing meetings.
• Work closely with Revenue Management to track and report sales each month. Basic Qualifications:
  • Proven sales experience in a service-oriented environment.
  • Minimum two years sales experience, preferably travel-related.
  • Extensive knowledge of Disney Cruise Line Weddings and offerings.
  • Demonstrated ability to develop and maintain effective relationships and partnerships.
  • Demonstrated Guest service skills with strong guest service focus/perspective.
  • Demonstrated strong problem solving, decision making, and analytical skills.
  • Demonstrated strong organizational skills.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to appropriately handle confidential information.
  • Proven ability to be a self-starter with minimal supervision and follow-up.
  • Proven ability to work well in a fast-paced environment, successfully meeting deadlines.
  • Proven knowledge of computer and different software applications, including Microsoft Word, Excel, and Outlook.
  • Proven ability to work as part of a team and interact with all levels of salaried and non-salaried Cast Members.
  • Work flexible hours, including weekends, nights, and holidays, including some travel. Preferred Qualifications:
    • Three years WDW/DCL Sales Experience.
    • Knowledge of Excel, Access, and Adobe Acrobat; Salesforce is a plus.
    • Knowledge of sales statistics, and data analysis.
    • Fluency in Spanish.
    • Undergraduate Degree.

Keywords: Parks, Experiences and Products, Chicago , Disney Cruise Line Wedding Sales & Services Manager, Executive , Flossmoor, Illinois