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Product Manager - Operations

Company: Infinity Consulting Solutions
Location: Chicago
Posted on: September 25, 2022

Job Description:

TITLE: Product Management - Operations

Location: Chicago, IL

The Product Manager - Operations will be responsible for engaging with operations stakeholders & supporting groups to proactively identify opportunities, gather requirements, evaluate business cases, identify portfolio, develop roadmap, prioritize backlog, manage delivery using agile methodologies, etc.

What You'll Do:

Engage with operations, central services, supply chain / procurement teams, etc. in evaluating repair management process & application improvement opportunities

Lead order management, shop management & procurement functional process design

Develop and oversee operations product roadmap

Conceptualize process design / functionality changes, automation capabilities, etc. to address gaps

Evaluate and propose solutioning options including custom development, packaged applications / COTS, etc.

Identify, deploy & manage portfolio of tools to manage solution effectively

Evaluate needs & set up the operations product group

Coordinate with operations and operations support team stakeholders to oversee continued transformation of operations processes

Work with process owner to prioritize operations project & enhancement backlog for internal / 3rd party product teams

Manage product backlog and oversee execution of scrum processes

Engage with development teams, 3rd party vendors and applications / SaaS providers in developing functionalities to cater to business requirements

Establish & monitor KPIs to evaluate process and product effectiveness

Work with IT PMO / scrum master to oversee sprints and manage delivery

Manage testing and deployment of product updates

Other duties as assigned

Skills / Experience You Will Need:

10+ years of experience in ERP (SAP, Oracle, or similar) functional / product support

5+ years of experience in Product Management

Must have excellent O2C, Supply Chain & P2P process knowledge

Experience in manufacturing, Client or similar industry preferred

Experience in automotive repair industry is a plus

Knowledge of lean, six sigma, etc. concepts is a plus

Must have experience in running projects using Agile methodology

Customer relationship focused, process driven, metric focused, results oriented, organized, self-directed

Ability to influence and build relationships

Strong communication and presentation skills

Must be flexible to travel within US & Canada, if needed

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

Keywords: Infinity Consulting Solutions, Chicago , Product Manager - Operations, Executive , Chicago, Illinois

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