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Executive Operations Administrator & Loyalty Manager

Company: Swissotel Chicago
Location: Chicago
Posted on: November 27, 2022

Job Description:

BE LIMITLESS Do what you Love, Care for the World, Challenge the Status Quo! weLCOME TO SWISS -- TEL CHICAGO Over the past several months, our dedicated team has been a beacon of strength as we've managed through the global crisis presented by the COVID-19 pandemic. This crisis has shown the very best of our hotel and we are so proud of how all of our colleagues have been there for each other, offering help, comfort and support through these difficult and unpredictable times. The spirit, passion and determination of our Swiss -- tel Chicago family is stronger than ever before. JOB DESCRIPTION: Executive Operations Administrator & Loyalty Manager what you will BE DOING: You are organized, creative, and exceptional at handling multiple tasks all at once. You love achieving goals and ensuring our loyal guests have incredible experiences. With an attention to detail and exemplary communication skills, our guests and colleagues will feel valued, informed, and at home - and it just so happens you will be doing just that in an award-winning hotel. Reporting to the General Manager, the Executive Operations Administrator & Loyalty Manager is responsible for ensuring all loyalty members receive personalized attention and lead the hotel's loyalty initiatives by liaising with all departments for a seamless experience. The role will also be responsible with providing administrative support to the Executive Office. Own, train, and lead Accor's loyalty program - ALL Accor Live Limitless Strategize enrollment and initiatives to achieve the hotel's enrollment goals Focus on frequent guests to recognize their loyalty Coordinate with Front Office, Housekeeping, and In Room Dining to ensure room preferences are honored so that Arrival, Stay, and Departure experiences are seamless Communicate relevant information and special requirements to all departments to ensure expectations of all loyalty members is exceeded Liaise with key departments to gather correct information and preferences from guests and ensures profiles are updated accordingly Assists loyalty members with preparation of their stay when applicable Perform pre-arrival and post-departure communication to VIP and loyalty members Review arrivals and loyalty report at a minimum of 3 days prior to arrival Contacts and meets guests during their stay and assists with any needs that may arise Ensure preferences of members are updated regularly Review all loyalty members/VIP guest incidents and ensure the proper follow up is completed Provide executive administrative assistance to the General Manager and Executive Office Respond and task 100% of guest survey feedback from Trust You Voice of Guest portal Assist General Manager and Hotel Manager in running Service Excellence Meetings Drive internal engagement with Trip Advisor including campaigns and initiatives in place and new ideas Assist operations with internal audits (LQA) Consistently offer professional, engaging, and friendly service Responsible for all administrative functions, including but not limited to meetings, minutes, calendar management for General Manager and Hotel Manager, travel arrangements, guest responses, website responses (Trust You Surveys), and TA/Social Media Take the lead on new projects, corporate reports, and follow up with Executive Committee regarding completion Administer regular phone interactions with guests and colleagues Manage gift certificate process and make according reservations Create bi-weekly check logs and deposit checks on behalf of Accounting Sort and handle hotel mail Volunteer in various hotel committees Submit weekly and monthly reports on behalf of General Manager to corporate Any other tasks that may be assigned your experience and skills include: Current or previous experience as an assistant manager/manager in a similar operation High level of confidentiality Professional office etiquette for guests and colleagues Guest focused with a passion for service and standard excellence Must be able to work well under pressure in a fast paced and constantly changing environment Proven ability to effectively lead, motivate, and develop team members Comprehensive knowledge of Front Office and Food & Beverage operations Hospitality/Business Diploma/Degree an asset Strong administrative skill set Working knowledge and experience preferred with Microsoft office - word, excel, PowerPoint along with Opera Property Manager. Professional, polished verbal presentation skills what is in it for you: Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging Extended Benefit Package Heart + Artist = Heartist-- Our Heartist Culture At Accor, we are all Heartists--. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist-- way of being. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we're connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do. We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values. Come As You Are Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are b y adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or... anything really! For five years in a row, our colleagues have voted Swiss -- tel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU - then apply with us today and tell us about yourself! Our Community Outreach Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children's Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future. Our Vitality Made possible by Harry Weese's visionary design, Swiss--tel Chicago boasts "forever" views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swiss--tel Chicago is the premiere hotel in Chicago for leisure and conference guests. About Accor We are a worldwide Augmented Hos...

Keywords: Swissotel Chicago, Chicago , Executive Operations Administrator & Loyalty Manager, Executive , Chicago, Illinois

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