Customer Service Manager
Company: The Room Place
Posted on: November 26, 2022
Do you love helping customers? Are you an organized team player? Do
you enjoy a retail environment? Why not make The Roomplace your
The Roomplace, one of the Midwest's leading and fastest growing
furniture retailers wants YOU! With over 100 years in the business,
we have a lot to offer! We are adding to our already amazing family
with a top performer, with high growth potential, looking for a
great organization like ours. Come join our family and make The
Roomplace, Your Workplace! We currently have an opening(s) for a
Customer Care Representative.
This Positions Entails:
1. Answering customer inquiries within the retail stores and
sometimes including incoming "queue" calls when scheduled to
resolve customer concerns.
2. Scheduling delivery appointments for customers
3. Probing by asking relevant questions to ensure customer's needs
are being met.
4. Processing all sales including cash, check, credit and finance.
Takes payments for sales and finance.
5. Managing a cash drawer, takes in cash, makes changes, and
accurately balances the cash drawer.
6. Assisting in the preparation and the generation of reports.
7. Maintaining Sales related paperwork
8. Assisting sales associates and customers in resolving complaints
and/or referring problems to office management.
9. Supporting the sales team and service by identifying key teams
to resolve issues affecting customers.
10. Taking "Service with a Smile" to a whole new level---.
This position includes nights, weekends, and holiday hours.
401K Retirement Plan-
Medical, Dental, Life, Long and Short Term Disability Insurance
Employee Merchandise Discounts with Free Shipping
Career Advancement Opportunities%1451397%
Keywords: The Room Place, Chicago , Customer Service Manager, Executive , Homewood, Illinois
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