Program Manager

Company: LulaFit
Location: Chicago
Posted on: November 27, 2022

Job Description:

Who We Are - Lulafit provides wellness-focused amenity management for office buildings, bringing consumer grade experiences companies aspire to offer their employees. What You'll Do As a Program Manager, Site Lead at lulafit, you will be responsible for the management of your assigned site(s), leading personal training activities and group fitness programming. How You'll Do It

• Oversight of member satisfaction and engagement -Problem solve, address immediate issues, and deliver excellent customer service -Lead fitness center tours, manage and build on membership base
• Lead the day-to-day operations of the fitness center and/or amenity space, including compliance and general upkeep of the facility
• Act as the head personal trainer, drive personal training revenue
• Lead group fitness classes. Increase engagement and growth of group exercise
• Design the schedule of group fitness classes, tailor programming to client needs
• Plan and execute fitness programming and events for building tenants
• Foster client relationships with corporate partners in the building
• Oversee member communication & marketing efforts
• Provide feedback and support to team members and control the quality of classes
• Work closely with Account Director on client communications and financial reporting
• Support the Operations Team with other projects and tasks related to increasing client engagement and member experience What We Expect of You
• Private services performance
• Group fitness performance
• Client and customer satisfaction
• Financial performance Key Competencies
• Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust. -
• Entrepreneurial Spirit: Self-starter, able to work autonomously. Innovative, thinks outside the box and for the greater good of the business. Ability to grow membership base.
• Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
• Organization and task management: Ability to prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
• Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset. Meeting and exceeding customer needs.
• Humility: - Listens to understand. Takes ownership whether you are right or wrong. Has the confidence to admit mistakes and collaborate on solutions. Desired Skills and Experience
• 3+ years experience in the wellness industry
• 1-3+ years of previous experience within a gym or fitness center
• Personal Training certification from national organization (NSCA, NASM, ACE)
• CPR and First Aid Certifications
• Group fitness certification(s) Benefits & Perks At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees: * Paid Medical Options & Life * Dental & Vision * 401k * Generous Parental Leave * Professional Development Reimbursement * Personalized Mental Health Support * Team Social Events * Virtual Wellness Platform Access * Branded Company Swag * Recognition & Rewards Program Why We're Different At lulafit, we're proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. -From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren't afraid to challenge the status quo. - We're committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.

Keywords: LulaFit, Chicago , Program Manager, Executive , Chicago, Illinois