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Director of Brokerage Operations

Company: CS Recruiting
Location: Chicago
Posted on: January 28, 2023

Job Description:

Our client -is a representative logistics solution providing a full range of services in long and short distance freight, specialty haulage, and management of dry freights.

Director of Brokerage Operations
The Director of Brokerage Operations role is responsible for the management and development of the Operations team and building out systems to ensure we are servicing and capitalizing on freight opportunities. The Director of Brokerage Operations are responsible for carrier compliance and setting KPIs with the Operations team. You are to work together with the Director of Sales to understand opportunities and areas that can be improved within our client's sales and operations processes. Our client's goal is to create an Above and Beyond Experience for every client with every shipment.

Job Type: Full-time


  • Create, Maintain, and track KPIs within the Operations department.
  • Ensure our client is utilizing compliant carriers and tracking insurance regulations in the TMS.
  • Analyze rates to suggest rates on RFPs and spot bids from the Sales team.
  • Gain knowledge on the industry and our client's accounts as a whole.
  • Work with sales to pass along knowledge on market conditions and capitalize on quoting opportunities.
  • Develop the existing training platform to effectively be able to grow the Chicago office into a Carrier Sales hub.
  • Analyze and evaluate the current state of our client's high-touch accounts. Provide feedback and improvement ideas, help structure, and develop the accounts operationally.
  • Help implement and design a commission structure for the carrier team to provide incentive to build on carrier relationships and focus on strategic goals.
  • Setup education material to the carrier sales floor on all equipment types and aspects of the supply chain from dry vans, refrigerated freight, drayage, step decks, flatbeds, conestogas, intermodal, LTL freight and specialized equipment including RGN's, and other account specific freight.
  • Conduct and lead team meetings in terms of initiatives being pushed, goals, and areas of opportunity. Providing solutions as challenges arise in securing capacity while maintaining and leveraging carrier relationships to enable growth for both new opportunities and existing business.
  • Ensure we are onboarding, growing, and maintaining carrier relationships to optimize repeat carriers and grow each Carrier Sale's book of business.
  • Improve internal processes to incentivize growing carrier relations.
  • Engage and collaborate within departments on RFPs to bring on new and existing business while maintaining and expanding current accounts.
  • Assist in training new carrier reps by demonstrating knowledge of the TMS system and educating on all resources to succeed including and not limited to DAT, Truckstop, Carrier 411, rate negotiating, carrier relationship development, sourcing capacity and compliance.
    • 3+ Years in Logistics (Management Preferred).
    • You want to win all the time and you find motivation in temporary setbacks.
    • You don't believe in settling, you find ways to overachieve and keep improving.
    • Your ability to learn is off the charts and you are hungry for more.
    • You love connecting with people online, on the phone, and face-to-face.
    • You have an itch to work for a small, upcoming company, with enormous growth potential.
    • You have been in the logistics space for over 3 years and need professionals to mentor you.
      This position offers a competitive base salary.


      Related to: -Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, -Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, -Expedite, Just in time, just-in-time, last minute, package delivery, last-mile, team drivers, sprinter van,, -Flatbed, flat bed, flat-bed, tie downs, dunnage, conestoga, curtain side, lowboy, tarp, permit loads,Oversized, Over-dimensional, OD, RGN, Removable Gooseneck, Low boy, drop-deck, flat-bed, special permit, -Refrigerated, Reefer, Temp Controlled, Temperature Controlled, protect from freeze, cold chain, cooling, -TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, -Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, -freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, -Director, Regional Director, Senior Director, Leadership, Leader

Keywords: CS Recruiting, Chicago , Director of Brokerage Operations, Executive , Chicago, Illinois

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