Executive Director, Senior AEM Product Manager

Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: January 27, 2023

Job Description:

Chicago, IL, United States and 4 more Job Identification 210291904 Job Category Digital Locations

• 10 S Dearborn St, Chicago, IL, 60603, US
• 8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
• 880 Powder Mill Rd, Wilmington, DE, 19803, US
• 1000 Polaris Pkwy, Columbus, OH, 43240, US
• 450 W 33rd St, New York, NY, 10001, US Posting Date 01/18/2023, 08:48PM Job Schedule Full time New York,NY $152,000.00-$240,000.00 Job Description Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal. Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect. The Position: Chase is seeking a highly effective and innovative -Executive Director -Digital Product Manager to oversee the production of web and mobile properties using AEM (Adobe Experience Manager). The role will require leading a team of talented web producers to support content updates and new page builds. Responsibilities:
  • Oversee new page builds, evaluation of components and recommendations for authoring improvements in AEM.
  • Partner with AEM Product Owner in refining the overall content management process to meet the producers needs and business goals. Specifically, identify areas of opportunity to optimize and enhance the authoring experience.
  • Partner with editors and designers on the delivery of new page designs while adhering to brand guidelines and standards.
  • Partner with Experimentation Team to execute multivariate or A/B tests
  • Partner with Analytics team to support their data driven model
  • Partner with SEO team to ensure all content meet expected optimized results
  • Lead the effort to migrate current content components to models and fragments
  • Monitor and govern 3K web pages for freshness and relevancy
  • Partner with Compliance, Control, Legal and Risk to ensure all regulatory and legal obligates are maintained.
  • Partner with product owners and marketers on new customer facing initiatives
  • Outcome-focused with a practical orientation to developing and maintaining websites, and have a management style that fosters teamwork. Manage cross-impacted initiatives and stakeholder communications to ensure business needs are met
  • Manage cross-impacted initiatives and stakeholder communications to ensure business needs are met
  • Collaborate with leadership to manage priorities and timelines. Qualifications:
    • Minimum 7+ years' experience with hands-on experience managing the digital content end to end workflow across the multiple channels.
    • Experience with using a CMS (Content Management System), ideally AEM, to author and publish content in a fast-paced environment
    • Working knowledge of basic marketing best practices, specifically SEO and drivers for traffic and conversation
    • Experience with driving the strategy for content management across digital platforms
    • Experience with the Agile process
    • Proficient with HTML, CSS and other web page developer skills
    • Excellent written and oral communication skills, strong technical background, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for content management and emerging technologies. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders -
    • In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
    • Ability to influence stakeholders with diverse points of view
    • Structured thinker, effective communicator with excellent written communication skill
    • Ability to prioritize projects and efforts according to business needs
    • Ability to influence people at all levels across a broad variety of job function
    • Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
    • Strong organizational and time management skills
    • Ability to oversee projects from conception to delivery
    • Commitment and self-motivation suitable to a start-up team About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. - In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
      The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy. Sr. Content and Campaign Producer - A/B TestingWe are looking for an Adobe Target and Adobe Experience Manager (AEM) Analyst. The applicant should have strong experience in Adobe Target and Adobe Experience Manager Applications and how they integrate with each other. Chase is seeking a highly ambitious, collaborative, and driven, Digital Product Manager to grow our Digital Shopping experiences to the next level by building a new digital shopping platform which will allow us to become more nimble with our content changes and also allow us to experiment more often using various different criteria such as customer segments, preapproved status, etc. The ideal candidate will have the business acumen while having the technical skills/understanding for both customer facing applications (Web and Mobile) and also backend services and APIs. Chase is seeking a highly ambitious, collaborative, and driven, Digital Product Manager to lead our CDP platform to enable real time audience activation across paid and owned marketing channels. By harnessing Chase's data, we are able to provide our customers with highly personalized and relevant marketing messages. We are looking for a product lead to replace existing manual list creation process with automated CDP platform to enable journey orchestration. Page Executive Director, Senior AEM Product Manager - JPMC Candidate Experience page Careers loaded IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE

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