Managed Services Client Success Manager
Company: BDO Seidman LLP
Location: Oak Brook
Posted on: January 27, 2023
|
|
Job Description:
Job Summary
BDO's Core Purpose is Helping People Thrive Every Day. Our Core
Values reflect how we manage our work, our relationships and
ourselves. As an employee of the firm, you will live true to our
Core Values of people first, being exceptional every day in every
way, embracing change, feeling empowered through knowledge and
choosing accountability. Our Core Values are the standards by which
we conduct ourselves day in and day out, both internally and
externally.
BDO Digital, LLC, a subsidiary of BDO USA, LLP, provides a holistic
portfolio of technology, transformation services and solutions. We
are an organization that values your time, talent, and
contributions. Collaborate with BDO Digital's cross-disciplinary
team who work together to solve digital needs and unearth new
opportunities to drive competitive advantage. Our commitment to
each other is why BDO Digital is a recognized leader for our
culture, employee satisfaction and career growth. We're looking for
people with the same drive; to combine teamwork with technology to
produce amazing results.
The Managed Services Client Success Manager (CSM) is responsible
for managing and ensuring the success of existing Managed Services
client relationships while leading the account strategy activities
that help our clients maximize the value of BDO Digital services
within their business. The CSM will act as the primary
customer-facing role responsible for customer success by managing
program delivery and maintaining strong customer relationships.
The successful individual will have a proven track record in B2B
account management of IT Managed Services to midsize organizations.
This role is focused on account relationship and management,
customer service, and promoting how Managed Services and related
technology solutions can address the customer's business needs.
This role is responsible for building and growing strong, lasting,
and successful partnerships with our clients.
Qualifications
Education:
- High School Diploma or GED equivalent, required
- Bachelor's degree, preferred
Experience
- Five (5) or more years' experience managing and building
relationships with clients and internal teams, required
- Two (2) or more years' experience managing client delivery and
ensuring service levels agreements (SLA) or key performance
indicators (KPI) are successfully met, required
- Mid-market technology solution experience across all IT services
including outsourcing and Managed Services, preferred
Software:
- Proficient in the use of Microsoft Office Suite, required
Other Knowledge, Skills & Abilities
- Experience and comfort in presenting solutions to individual,
small, or large audiences such as key customer stakeholders
- Experience driving outcomes and demonstrating leadership in
managed services teams delivering cyber, infrastructure & cloud,
and end-user support managed services
- Experience with internal and external conflict resolution and
problem management
- Comfortable negotiating contracts and business terms with clients
that balance the client's and BDO's needs
- Understands the compensation incentive plan and strives to
achieve stated goals
- Ability to identify cross selling opportunities within existing
accounts
- Ability to effectively identify and manage risk between BDO and
its clients
- Strong business acumen with an ability to understand and
communicate BDO's business, marketplace, and value proposition
- Excellent time management and organizational skills
- Comfortable working in a deadline-driven environment and handling
multiple initiatives simultaneously
- Excellent verbal and written communication as well as
presentation skills
- Ability to travel to participate in customer meetings, events, or
attend regional or national meetings, as necessary
Keywords: Account Management, Customer Success Manager, Account
Manager, IT Managed Services, B2B, B to B, Client Relations, Client
Retention, IT Services, Managed Services, Cross-selling, Microsoft,
Customer Service, Service Delivery, Information Technology,
Infrastructure, Cloud, Security, m365, Azure, AWS, IT strategy
#LI-SS4
Multiple Locations
Akron, Anchorage, Atlanta, Austin, Baltimore, Boca Raton, Boston,
Charlotte, Cherry Hill, Chicago, Cincinnati, Cleveland, Columbia,
Columbus, Columbus (BSC), Coral Gables, Dallas, Des Plaines,
Detroit, Fort Lauderdale, Fort Lauderdale 301, Fort Worth, Gardner,
Grand Rapids, Grand Rapids (BSC), Greater Philadelphia, Greater
Washington D.C - Potomac, Greater Washington D.C. - McLean,
Greenville, Harrisburg, High Point_BDO Collections, Houston,
Indianapolis, Jacksonville, Kalamazoo, Lakeland, Laramie, Las
Vegas, Las Vegas - 6100 Elton, Long Island, Madison, Madison 8383,
McLean, Memphis, Miami, Miami - Brickell, Milwaukee, Minneapolis,
Nashville, Norfolk, Orlando, Philadelphia, Phoenix, Pittsburgh,
Raleigh, Reno, Richmond, Rosemont, Salt Lake City, San Antonio, St.
Louis, Tampa Bay, Tulsa, Washington, DC, West Palm Beach,
Wilmington, Winter Haven, Woodbridge
Keywords: BDO Seidman LLP, Chicago , Managed Services Client Success Manager, Executive , Oak Brook, Illinois
Click
here to apply!
|