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Regional Operations Manager - Chicago, IL

Company: H & S Spa Management LLC
Location: Chicago
Posted on: January 27, 2023

Job Description:

Regional Operations Manager Job Summary:The Regional Operations Manager is a motivated, high-energy professional with excellent communication skills, proven analytical ability, and strong leadership traits. In their assigned territory, the ROM will support Hand & Stone Massage and Facial Spas in the day-to-day operation of their business. Through analysis and coaching, the ROM will be the main corporate resource contact for franchise owners and managers. This position requires approximately 60% of the ROM's time performing on-site support visits. This position must be located in Chicago, Illinois area. This role is a work fom home and in field position and reports directly to their Team Director.Duties & Responsibilities:

  • Establish and execute regular 'phone-contact' schedule with approximately 25 spas in the assigned territory in accordance with Hand & Stone Franchise Corporation protocol
  • Establish and prepare Franchise Quarterly Evaluation (FQE) for each location's quarterly on-site visit
  • During FQE visits, complete the Spa Walkthrough and Employee Verification Check
  • Maintain detailed and organized files on each spa in the assigned territory
  • Utilize KPIs to assess operational weaknesses in each spa in the assigned territory
  • Develop and deliver action plans to improve spa performance of each location in the assigned territory
  • Conduct in-spa training and role-play sessions with spa staff
  • Conduct regional/market-wide operational training programs
  • Communicate as needed with the Training, Marketing, and IT departments to fully support each location as these departments impact day-to-day operations and pre-opening operations
  • Develop revenue budgets for each spa in the assigned territory
  • Meet quarterly and annual revenue goals for each spa in the assigned territoryRequired Skills:
    • 2+ years professional experience
    • Ability to travel as required
    • Demonstrated ability to evaluate and balance team and individual workloadsEffective use of time management, prioritization, and organizational skills
      • Excellent verbal and communication skills
      • General computer and Microsoft Office knowledge
      • Proven ability to communicate effectively with team members and clients
      • Demonstrated effectiveness in coaching and motivating others
      • Basic sales skills Education:
        • BA/BS required - Business, Finance or other related field preferred


Keywords: H & S Spa Management LLC, Chicago , Regional Operations Manager - Chicago, IL, Executive , Chicago, Illinois

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