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Operations Manager Physician Practice

Company: Shirley Ryan AbilityLab
Location: Chicago
Posted on: May 28, 2023

Job Description:

General Summary
The Operations Manager, Physician Practice provides leadership in developing a high-performing team that incorporates leadership principles and vision in administrative functions of the physician practice. Develop, implement, and maintain effective orientation, training, and competency programs for team. In conjunction with the Director, develop programs and workflow processes to address complex and routine departmental functions as well as evaluate and provide guidance and support to overseeing productivity, reporting, and quality metrics. Establishes key performance indicators utilizing industry or historical benchmarks. Will be responsible for designing curriculum and planning, implementing, and evaluating educational programs and instructional materials for internal and external education initiatives in the areas of physician and staff professional development, education, and information technology. Works with physician and departmental leadership across the continuum to identify "best practices" related to existing and new roles. Develops educational strategies for implementation in practice. Promotes professional growth and development through mentoring/training. Organizes and assists in leading special projects in the department
The Operations Manager, Physician Practice will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission, and Core Values by striving for excellence, contributing to the team efforts, and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Operations Manager, Physician Practice will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Principal Responsibilities
The Operations Manager, Physician Practice will:

  • Manages department Administrative Coordinator staff for charge entry which includes recruiting and hiring, orientation, managing workload, assigning job duties, and managing performance by providing feedback and development.
  • Plans, develops, implements, and evaluates educational programs for internal and external customers, assessing need relative to staff development, program and SRAlab goals.
  • Coordinates Cerner builds across departments, Information Services, Operations, etc., taking initiative to design and implement new builds and workflows as needed.
  • Provides financial analysis of denials with a goal to improve financial performance where possible. Review variances, identify and implement action plans as appropriate. Communicates variance information to Director. Analyzes denials through reports and feedback from Revenue Cycle personnel, implementing corrections, performing root cause analysis and issue resolution.
  • Works with Patient Financial Services and other departments to resolve denials and other billing issues. Tracks and monitors billing data to anticipate changes in the reimbursement environment.
  • Conducts MIPS Meetings providing feedback and direction to the team on improving processes and scores.
  • Facilitates non-clinical training needs for clinical staff, designing courses that meet the needs of all levels of staff and administration, both internal and external.
  • Plans, coordinates, and evaluates the training and education needs for physicians, nurses, residents, and other clinical staff regarding the Cerner System, updating programs to meet the changing requirements related to MIPS/MACRA and other government requirements.
  • Collaborates with the Chief Medical Information Officer and as appropriate, physicians and staff to identify needs and develop appropriate learning experiences.
  • Identifies needs for educational materials, develops and prepares content adding necessary graphics support and oversees the dissemination of educational packages and/or materials.
  • Plans, coordinates and/or evaluates initial and ongoing interdisciplinary and discipline-specific competency skills training. Participates in orientation process through training of new staff in areas of departmental workflows and ensures that staff have a consistent experience and depth of knowledge at completion of orientation.
  • Develops procedures, protocols, and guidelines to promote consistency and "Best Practices" that lead to optimal and effective performance of staff.
  • Facilitates professional growth and development by mentoring staff in the development of enhanced skills and abilities that further the mission of SRAlab.
  • Collects, analyzes, and/or presents data regarding continuing education activities, in-service education, research projects, and other activities and functions related to the Department. Maintains records of activities as required by the SRAlab and various accrediting bodies.
  • Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

    Reporting Relationships

  • Reports directly to the Executive Director, Physician Practice

    Knowledge, Skills & Abilities Required

  • Knowledge of education principles acquired through completion of a bachelor's degree in education, communication, organizational development, or related field. Master's degree preferred.
  • Knowledge of charge entry, registration and billing processes related to Medical Practice and Hospital revenue cycles.
  • Demonstrate skills of a seasoned, experienced professional in professional development, adult education teaching strategies, and curriculum development or equivalent healthcare experience typically having a minimum 5 years of experience.
  • Interpersonal skills needed to effectively communicate with all levels of professionals and to represent the discipline, the Department, and SRAlab to internal audiences and professional organizations.
  • Analytical skills needed to assess existing programs, to research and develop new educational materials and programs.
  • Understanding of budgetary principles and processes.

    Working Conditions

  • Normal office environment with little or no exposure to dust or extreme temperature.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Keywords: Shirley Ryan AbilityLab, Chicago , Operations Manager Physician Practice, Executive , Chicago, Illinois

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