Customer Success Manager - Central US
Company: Verve, Inc.
Location: Chicago
Posted on: May 28, 2023
Job Description:
AboutVerve is building a world-class team to commercialize
wearable solutions that empower the way people move in the world.
Our first product is a lightweight, connected wearable system that
can be worn all day, every day by industry associates to reduce
fatigue, mitigate risk of injury and augment performance.We are
looking for an experienced and talented individual to drive Verve's
commercialization and go-to-market strategy. In this role, you will
be working with a team of highly-talented team members that are
leaders in their respective disciplines. If you have a passion for
developing and commercializing next-generation wearable systems to
protect and empower our workforce, apply!You will:Play a crucial
role in building strong, lasting relationships with our customers,
as well as be responsible for overall customer experience and
adoption of Verve's products and services. You will manage a
portfolio of accounts and serve as the point of contact for each.
You will ensure that each and every customer and user of our
technology is engaged with Verve's product and services, by
actively working closely with end-users to train, identify,
understand, and meet their specific needs and pain points and to
drive customer adoption forward. - -You will work within all facets
to support Verve's growth and the growth of our products by driving
success and removing obstacles including kickoff, planning, project
management, data collection, outreach planning, ongoing results
analysis, and outcomes analysis.If you are passionate about
delivering successful customer outcomes and building long-term
relationships, this is the role for you. -Details:Customer
Success
Play a crucial role in building and
maintaining strong and lasting relationships with end-users and
management at our customer sites. -Manage customer deployments,
trainings, support, and overall product adoptionDevelop, modify and
customize Verve's implementation best practices for specific
customer's needs.Develop proactive strategies and programs to
improve the overall end-user experience and adoption.Work with
customer management to integrate Exosuits into existing training
and safety policies. -Track and monitor all end-user activities to
drive adoption and overall product success.Support
Identify, track and resolve field
issues at customer sites including routine Exosuit maintenance and
basic apparel repairs.Coordinate with Engineering and Apparel teams
to ensure Exosuit operability. -Drive end-user adoption through
group and individual training, coaching, and real-time
problem-solving.Work closely with Biz Dev and Product teams.
-Requirements:
A bachelor's degree or
higherBilingual skills are a must! English/SpanishThis is a
field-based role that requires 75% travel to support the customers
in the Northeast region. -Centrally located near Indianapolis,
ID.Additional travel out throughout the US and Canada may be
required.Valid Driver's License and Passport along with personal
vehicle.Flexibility to work at various times of the day to support
our customer's shifts. Typical customer working hours range from
5:00am to 11:00pm.Experience:
Able to collect, manage, analyze, and
present data to drive positive outcomes for customers.
-Implementing new technologies across external
organizationsUnparalleled work ethic and customer-focused attitude
-Experience leading large group trainings or classesDemonstrated
success in developing methods, techniques, and programs that drive
user adoption.Excellent interpersonal skills (written and verbal)
and ability to build and maintain long-lasting professional
relationships.A high level of professionalism and
approachabilityAble to maintain composure, stay organized, and
thrive in a dynamic, changing environment.Bonus points if you have
(not required):
A license, certification, or training
in physical therapy, occupational therapy, kinesiology or other
related disciplines (e.g., PT, OT, ATC, CPO, ATP, etc.)Experience
fitting orthoses and wearable devices.Workplace safety and
ergonomics experienceWe offer:
Competitive salary and stock
options.Generous premium coverage for medical and dental insurance.
-Unlimited PTOThe opportunity to make an immediate impact in a
fast-growing start-up and industry.Wear robots at work!Verve is
dedicated to building a diverse team of individuals who are
committed to contributing to an inclusive environment. Some of our
core values include respect for all, serving the greater good, and
welcoming individuals from diverse backgrounds, experiences, and
perspectives.We are an equal opportunity employer and value
diversity at our company. We do not discriminate on the basis of
race, religion, color, national origin, gender, sexual orientation,
age, marital status, veteran status, or disability status. Even if
you do not check every box, but see yourself contributing, please
apply. -Powered by JazzHR
Keywords: Verve, Inc., Chicago , Customer Success Manager - Central US, Executive , Chicago, Illinois
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