Regional Vice President
Company: Havenpark Communities
Location: Chicago
Posted on: May 28, 2023
Job Description:
Havenpark Communities was founded on the mission of creating
caring communities for both our residents and employees. Havenpark
has a portfolio of 80+ communities and more than 22,000 homesites
throughout the U.S. We are experiencing intentional and rapid
growth by continuously acquiring communities.At Havenpark
Communities, our mission is to make caring communities attainable
for responsible residents across America. We acquire, improve, and
operate manufactured home communities. You may be asking yourself -
what makes us different? It is our culture. Our unique culture is
fun, rewarding, and inclusive of all. Our five core values guide
our everyday behavior: Respect, Grit, Collaboration, Stewardship,
and Boldness.The Regional Vice President (RVP) is an experienced
leader with a track record of results accountability. In this role,
the RVP is critical in delivering on Havenpark's operations
strategy and acts as a liaison between the Home Office and
Community Operations teams. The RVP oversees the execution of
operational plans and OKRs across the designated region and is the
direct supervisor of the on-site Community Manager and Sales and
Leasing personnel for their region. This individual is responsible
for supervising, training, and providing continued support for all
direct reports. In addition, the RVP also acts as the main
reporting source for all performance metrics and work outputs for
each community in the region. Ultimately, this individual is
responsible for the growth and success of each community in their
portfolio. Responsibilities
- Set and Execute on Havenpark's Strategic Priorities (-40% of
time)
- Responsible for strategic planning with community teams to meet
or exceed expectations
- Understand, analyze, and review available reports with team
members to drive progress
- Analyze trends, identify areas of opportunity, and develop
detailed plans for improvement
- Responsible for implementing the operating processes and
overall vision of Havenpark into each community, especially with
newly acquired communities
- Know and understand pipeline metrics and how to consistently
drive positive sales and leasing results
- Maintain positive NOI on community P&Ls month over
month
- Complete periodic site visits and complete necessary reporting
for community feedback and home office review
- Create monthly portfolio reviews and present them to the home
office and executive team members
- Set and review annual community budgets with emphasis on
year-over-year growth
- Create and manage capital budgets ensuring projects are
completed to scope, on time, and within budget
- Responsible for executing a 100-day plan for all new
acquisitions
- Oversee the operations of the community, including ensuring
that curb appeal, vendor management, rehabs, and general projects
are being done timely, within budget and Havenpark guidelines
- Oversee Sales & Leasing activities to ensure that all goals are
being met
- Remain aware of all aspects relating to inventory in the
region
- Provide support for home infill efforts
- Perform monthly/bi-monthly utility billing analysis
- Oversee all property accounting to ensure managers are
implementing best practices
- Lead, Manage, and Develop Teams while Collaborating Effectively
with Home Office (-30% of time)
- Provide continuous support to community teams ensuring team
members have clear expectations and the tools to succeed
- Conduct regular staff meetings and 1:1s with direct reports and
provide regular guidance and direction while providing feedback and
encouragement
- Collaborate with various departments and key stakeholders to
collect feedback and align on priorities, direction, and
expectations
- Act as a liaison between home office and the community teams,
providing insight and up-to-date information to each group
- Effectively evaluate team members and manage staffing changes
as necessary
- Perform weekly status calls with the Community Manager and
Sales/Leasing personnel
- Establish a Customer-centric Culture Amongst Employees and
Residents (-20% of time)
- Drive a customer-centric culture through resident-focused
initiatives
- Advocate for and represent the needs of residents and drive
strategies and plans to ensure the timely resolution of concerns
that arise
- Promote and sponsor employee programs and initiatives
- Ensure community curb appeal consistently meets Havenpark
standards
- Actively Demonstrate and Reinforce Havenpark's Values, Work
Processes, and Policies (-10% of time)
- Must exhibit traits consistent with company values and lead
team members to do the same
- Ensure that all work processes are followed, and that work is
done in compliance with Fair Housing laws, rules, regulations, and
policiesQualifications
- Minimum of 5 years of supervisory experience
- Minimum of 2 years of Regional Manager/District Manager
experience in property management, preferably in manufactured
housing communities or apartment asset classes or equivalent
transferrable leadership experience
- Excellent written and oral communication skills
- Track record of delivering both individual and team
results
- Experience in Manufactured Home Communities preferred but not
mandatory
- An exceptional track record of driving revenue growth and
controlling expenses
- Proven success as a team leader and working across multiple
functions
- Experience in budget creation and P&L management preferred
but not mandatory
- Ability to solve problems and innovate when needed
- Ability to learn and apply new information quickly and
consistently
- Recover quickly from setbacks
- Ability to coach, counsel, motivate, develop, and inspire
othersWe offer our employees a golden work experience including a
competitive salary, comprehensive health benefits, generous PTO,
paid holidays, a 401(k) with a 6% company match, and above all
infinite opportunities to learn, develop and sharpen their skills.
Come be a part of a company that knows what it means to succeed as
a team.It is our policy to recruit, hire, and promote qualified
personnel in all job classifications without regard to race, creed,
religion, age, sex, sexual orientation, gender identity or
expression, marital status, national origin, disability or veteran
status.
Keywords: Havenpark Communities, Chicago , Regional Vice President, Executive , Chicago, Illinois
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