Director, Revenue Management

Company: Swissotel Chicago
Location: Chicago
Posted on: May 28, 2023

Job Description:

BE LIMITLESS Do what you Love, Care for the World, Challenge the Status Quo! weLCOME TO SWISS TEL CHICAGO Over the past several months, our dedicated team has been a beacon of strength as we''ve managed through the global crisis presented by the COVID-19 pandemic. This crisis has shown the very best of our hotel and we are so proud of how all of our colleagues have been there for each other, offering help, comfort and support through these difficult and unpredictable times. The spirit, passion and determination of our Swiss tel Chicago family is stronger than ever before. JOB DESCRIPTION: Director, Revenue Management what you will BE DOING: Reporting to the General Manager, the Director of Revenue Management is responsible for overseeing, supporting, and supervising the revenue operations at the hotel. The Director of Revenue Management will be responsible for executing strategic initiatives to maximize room revenue opportunities and guest satisfaction. The Director plays a key role in helping create a positive work environment that all employees will enjoy coming to work and are able to exceed the expectations of every guest. This includes providing equipment, materials, methodology, knowledge, education and information vital to making every day successful. Lead, oversee, and support the revenue operations Manage demand, forecasting, and inventory as it relates to driving revenue opportunity for the hotel Maximize room revenues through a thorough understanding of all booking channels, managing inventory and rate accordingly Prepare an annual budget for approval and administer that budget in a fiscally responsible manner Monitor transient and group book pace to determine pricing and availability controls for all reservation distributions sources Monitor key indicators of hotel performance and third party intelligence sources to identify revenue opportunities Liaise with Front Office and Sales to ensure the highest level of guest service is maintained while maximizing profit Ensure accurate and timely preparation of analytical reports Play an active role in the strategic plan, marketing plan, and budgeting processes Keep current with industry changes and how it may impact demand Prepare and present weekly analytical reports Creates and maintains a relationship with owners Represents the hotel wherever and whenever necessary Attends Executive Committee Meeting Maintains and improves standards, policies and procedures as established by the hotel and corporate office (local & corporate SPIs) and institutes working rules to meet these standards Innovates new ideas to improve levels of service and hotel facilities. Assists in preparing monthly GM report to corporate office Fosters a team environment by encouraging the development and learning of new skills Any other tasks that may be assigned your experience and skills include: 5-7 years senior hotel management experience Previous senior hotel management experience in a similar size 4 star/4 diamond property highly preferred Experience in communicating with Presidents, CEOs, and Vice Presidents of company an asset 5+ years experience in communicating with property owners an asset Knowledge of applicable government regulations and requirements. Strong knowledge of Property Management system and Excel Good knowledge of Delphi / Opera Sales and Catering, IDeaS Revenue Management Software Channel Management system, Central Reservations system and GDS Demonstrate strong communication skills both verbally and in writing Ability to deal with sensitive situations in an effective manner Analytical approach to problem solving Ability to work in a stressful environment and to assume the role of a solution oriented mediator. Demonstrate ability to forecast sales, trends, labor, purchasing while able to provide clear, consistent direction and training. The physical demands for this position include extended periods of standing, walking, and occasional lifting over 50 pounds what is in it for you: Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging Extended Benefit Package Heart + Artist = Heartist Our Heartist Culture At Accor, we are all Heartists. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist way of being. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we''re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do. We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related. We are driven by our shared values. Come As You Are Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections. Come as YOU are b y adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone, regardless of race, gender, background, or... anything really! For five years in a row, our colleagues have voted Swiss tel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU - then apply with us today and tell us about yourself! Our Community Outreach Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Children''s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future. Our Vitality Made possible by Harry Weese''s visionary design, Swisstel Chicago boasts ''forever'' views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives. With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swisstel Chicago is the premiere hotel in Chicago for leisure and conference guests. About Accor We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We''re so much more than hotels-we''re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, ...

Keywords: Swissotel Chicago, Chicago , Director, Revenue Management, Executive , Chicago, Illinois