Customer Success Manager
Location: Oak Brook
Posted on: May 28, 2023
ePlus inc. is currently seeking a Customer Success Managerfor our corporate office in Oak Brook, IL.
As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality, and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue, and customer satisfaction objectives.
Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.
Physical Requirements of Position:
The ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects, or pinching fingers together. Movements frequently and regularly required using the wrists, hands, and/or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly, or quickly. The hearing ability must be at a level to hear average or normal conversations and receive ordinary information. The visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally.
ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.
Keywords: ePlus, Chicago , Customer Success Manager, Executive , Oak Brook, Illinois
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