Key Operations Manager

Company: Survale, Inc
Location: Chicago
Posted on: May 28, 2023

Job Description:

Regional Key Operations ManagerReporting to the VP & COO of Keys, a Regional Key Ops Manager oversees and leads all operations and employees within a defined geographic area. Regional Key Operations Manager is responsible for both Key support of Techs, Operations, training, customer support and relations with a dotted line to the DM.Operations (35-50%)Lead and manage a team to maximize effectiveness and efficiency of resources, technicians and capital.Support recruiting activities with hiring managers and talent acquisition resources to ensure top talent and proper staffing in support of existing customers and business expectations.Expediently and professionally addresses all customer, operational, and performance concerns.Closely support direct reports/managers/lead techs optimizing day-to-day operations of keys.Direct POC for all key related concerns within Auction, Repo, Dealers and other customers.Responsible for analyzing pertinent internal key reporting and initiate any necessary course of action.Serve as a point of contact for customer for key related questions and concerns.Personnel (15-20%)Create a positive, productive working environment consistent with Dent Wizard's Core Values.Recruit, hire and retain technician base at or above budget targets.Ensure techs/lead techs possess the necessary skills to support all aspects of our key business that both support our customers and company alike.Establish a consistent communication schedule for organized collaboration.Create and implement training for techs to address all customer type service needs.Identifies performance and production issues and develop plans to address and redirect. (PIP)Mentor lead techsAct as a brand ambassador and represent Dent Wizard's Core Values.Responsible for staffing customer sites.Field Support (15-20%)Provide OEM Tool supportDealers send out approvalsOEM tools trainingRemote programming trainingKey code usageASOK TrainingTool and equipment purchase and repairsInventory managementFleet managementPO OversightR&D (15-20%)Test new keys, tools and equipment that reduce costs, time and efficiency.Work closely with top diagnostic contacts to develop new training, processes and techniques.Investigate causes of bricked vehicles and in-house solutions to cut dealer repair costs.Sharing compiled information that's shared with corporate Keyops, that is tested and made into process documents.

Keywords: Survale, Inc, Chicago , Key Operations Manager, Executive , Chicago, Illinois