Key Operations Manager
Company: Survale, Inc
Location: Chicago
Posted on: May 28, 2023
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Job Description:
Regional Key Operations ManagerReporting to the VP & COO of
Keys, a Regional Key Ops Manager oversees and leads all operations
and employees within a defined geographic area. Regional Key
Operations Manager is responsible for both Key support of Techs,
Operations, training, customer support and relations with a dotted
line to the DM.Operations (35-50%)Lead and manage a team to
maximize effectiveness and efficiency of resources, technicians and
capital.Support recruiting activities with hiring managers and
talent acquisition resources to ensure top talent and proper
staffing in support of existing customers and business
expectations.Expediently and professionally addresses all customer,
operational, and performance concerns.Closely support direct
reports/managers/lead techs optimizing day-to-day operations of
keys.Direct POC for all key related concerns within Auction, Repo,
Dealers and other customers.Responsible for analyzing pertinent
internal key reporting and initiate any necessary course of
action.Serve as a point of contact for customer for key related
questions and concerns.Personnel (15-20%)Create a positive,
productive working environment consistent with Dent Wizard's Core
Values.Recruit, hire and retain technician base at or above budget
targets.Ensure techs/lead techs possess the necessary skills to
support all aspects of our key business that both support our
customers and company alike.Establish a consistent communication
schedule for organized collaboration.Create and implement training
for techs to address all customer type service needs.Identifies
performance and production issues and develop plans to address and
redirect. (PIP)Mentor lead techsAct as a brand ambassador and
represent Dent Wizard's Core Values.Responsible for staffing
customer sites.Field Support (15-20%)Provide OEM Tool
supportDealers send out approvalsOEM tools trainingRemote
programming trainingKey code usageASOK TrainingTool and equipment
purchase and repairsInventory managementFleet managementPO
OversightR&D (15-20%)Test new keys, tools and equipment that
reduce costs, time and efficiency.Work closely with top diagnostic
contacts to develop new training, processes and
techniques.Investigate causes of bricked vehicles and in-house
solutions to cut dealer repair costs.Sharing compiled information
that's shared with corporate Keyops, that is tested and made into
process documents.
Keywords: Survale, Inc, Chicago , Key Operations Manager, Executive , Chicago, Illinois
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