Guest Services Manager

Company: Hongkong & Shanghai Hotels Group
Location: Chicago
Posted on: May 28, 2023

Job Description:

** Guest Services Manager**Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking a Manager to join our Guest Services Division team and be an integral part of our guest-focused service.* Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.* Grow within a diverse multi-outlet property.* Exceptional health benefits package and 401(k) with company match.Key accountabilities* Ensure proper operation of all responsibilities of Guest Services operations* Knowledgeable and fully adheres to both Peninsula and Forbes standards.* Maintain consistency in performance in accordance with both Peninsula and Forbes standards* Communicate with all departments to create a guest centric experience* Be in full compliance with database requirements* Ensure efficient operation of the Guest Services responsibilities with efficient handoverGeneral requirements* 2 years of guest services management experience in luxury property ideal* Knowledge of PMS and some knowledge in other applications ideal and preferred* Ability to deal with a high level of work demand and pressure, individual must have great organization skills.* Excellent command of written and spoken EnglishWe are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.**About The Peninsula Chicago**Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city. Requisition ID: 33858 **Nearest Major Market:** Chicago

Keywords: Hongkong & Shanghai Hotels Group, Chicago , Guest Services Manager, Executive , Chicago, Illinois