Operations Manager I- Electrification
Company: Franklin Energy
Location: Chicago
Posted on: May 28, 2023
Job Description:
COMPANY SummaryAs a combined organization, and is undertaking
what is perhaps the central challenge of our times - to help drive
the transition to net-zero carbon economies while ensuring that no
working families, businesses, or local communities are left behind.
To do that, we are the utility industry's top provider of turn-key
energy efficiency and grid optimization programs and products, all
of which contribute to reducing carbon and waste and, at the same
time, free-up resources for creating more innovation investment and
jobs. With over 26 years in business, we have more than 1,300
experts across the United States and Canada, with warehouses on
both coasts. The organization's integrated in-house services
provide deep personalization and insights, helping energy partners
achieve their carbon-reduction and energy productivity goals.We
believe the organization's most "precious resources" are its
people.We pledge a relentless pursuit to embody a culture that
acknowledges, recognizes, and infinitely seeks to understand the
unique differences of its people.We are committed to creating
employee experiences that continually attract and embrace a
multiracial, multicultural, and multigenerational workforce that
promotes outstanding performance and mirrors our diverse
partnerships, clients and communities we serve. Position SummaryThe
Operations Manager is primarily responsible for management of the
day to day operation of components of the program
portfolio/department under the direction of the program/department
Manager. These tasks may include management and reporting of staff
and program/department performance, forecasting, reporting tracking
and reporting of program/department metrics. The position is also
responsible for establishing, execution, and reporting of all
proactive quality assurance processes. Essential Duties and
ResponsibilitiesThis list of duties and responsibilities is not
all-inclusive and may be expanded to include other duties and
responsibilities, as management may deem necessary from time to
time.
- Manage and lead Operations team including Operations Analysts,
Field Operations Auditors, Project Specialists, and Project
Coordinators.
- Support delivery of operations team goals towards program and
portfolio Key Performance Indicators
- Support and deliver payment reviews, application intake,
customer service calls, and operations team scheduling
- Program/Project forecasting, tracking, invoicing, and
reporting
- Oversight for weekly and monthly departmental/program
reporting
- Work with the program teams to identify opportunities for
process improvement that would improve customer/client
satisfaction
- Work directly with internal functional teams and/or program
teams on process and QA projects
- Ensure all documentation on contracts, SOWs, Cost Allocation
Agreements, KPIs, etc. are up to date and readily available on
SharePoint
- Support the organization of financial, legal, and budget
tracking responsibilities in relation to portfolio programs
compliance
- Manage and track the compliance requirements for contracts,
addendums, proposals, and subcontracts for the portfolio
- Complete special ad-hoc projects and reporting for program,
program manager, operations manager, and regional director
- Act as a technical resource/consultant to develop systems,
processes, and process improvements for the portfolio
- Manage operations team staffing, budgets, goals, productivity,
and provide analysis, solutions and recommendations on the
operations team to Operations Manager and Regional Director
- Coordinate the internal support team efforts across the
portfolio including reporting, meetings, leadership team
coordination, and portfolio wide training and events
- Coordinate portfolio resource sharing inside and outside of the
portfolio
- Work with internal customers to support the reporting needs of
the portfolio, program, and businessPosition RequirementsEducation
and Experience
- Bachelor's degree in Business, Finance, Engineering or related
field from an accredited college or university.
- Previous operations experience including thorough understanding
of energy efficiency or demand response program operations and
processes
- 1 - 3years of progressive team management experience including
managing and directing the work of direct reports and teams
(preferred)Required Skills, Knowledge and Abilities
- Ability to maintain confidentiality
- Ability to analyze financial data and prepare financial reports
and statements
- Ability to analyze program performance data and reports
- Proficient in data analysis and programmatic database
management, ticketing, reporting, and dashboards
- Data entry skills in entering, tracking, maintaining, and
querying databases
- Ability to communicate effectively both verbally and in
writing.
- Ability to communicate to customers, clients, employees, and
supervisor effectively
- Ability to analyze and interpret data and solve practical
program problems
- Ability to add, subtract, multiply and divide. Knowledge of
mathematical concepts such as fractions, percentages, and
ratios
- Proficient in Microsoft Office, Word, PowerPoint, Excel,
Visio
- Ability to identify and resolve project, program, or
application issues with customers, clients, trade allies, and
internal stakeholders
- Exhibits concern for personal goal attainment, team goal
attainment, and programmatic goal attainment
- Committed to diversity and inclusion
- Reliable transportationLicenses & Certifications
- Valid driver's licenseTravel Requirements
- Willingness to travel more than 60%Estimated Wage Range:
$69,100- $96,100+ Benefits Include: Medical, Dental, Vision,
401(k), Paid Time Off (PTO), paid holidays, parental leave, and
more!Physical Demands and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to
touch and handle tools and/or controls
- Ability to lift up to 10 pounds
- Noise Level is typically moderate
- Employee could be exposed to fumes and/or airborne particles
and risk of potential shockNote: Reasonable accommodations may be
made for individuals with disabilities to perform the essential
functions of this position.The above information describes the
general duties and requirements necessary to perform the principle
functions of the position. This shall not be construed as a
detailed description of all the duties and requirements that may be
necessary in this position.An Equal Opportunity Employer
Keywords: Franklin Energy, Chicago , Operations Manager I- Electrification, Executive , Chicago, Illinois
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