Team Manager-Chicago

Company: Tiffany & Co
Location: Chicago
Posted on: September 22, 2023

Job Description:

Overview
The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. -The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.


Responsibilities for Internal Candidates -
Key Accountabilities
Sales
Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.

• 
  
• Manage and motivate the team to consistently achieve or exceed store sales target.
  
• Drive client development activities among individual team members to cultivate new and existing clients.
  
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
  
• Drive business through key product pillars and KPIs.
  
  Service
  Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
  
  • 
    
  • Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
    
  • Provide management presence on the sales floor, coaching the -team and ensuring Tiffany client experience expectations are being delivered at all times.
    
  • Optimize hospitality and store amenities to create unique experiences.
    
  • Take action on TEI performance and client feedback to improve customer service.
    
    Talent
    Attract, hire, and retain top talent to -cultivate a climate of high performance.
    
    • 
      
    • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
      
    • Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled -talent
      
    • Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
      
    • -Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
      
      Operational Excellence
      Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
      
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      • Ensure exceptional operational support to drive sales and service.
        
      • Manage efficient back of house and ensure consistency with established -operational procedures. Identify and execute efficiencies and best practices
        
      • Ensure compliance with all internal control procedures.
        Qualifications for Internal Candidates -
        Required Qualifications
        
        • 
          
        • Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
          
        • Proven track record in sales generation, managing the achievement of sales results.
          
        • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
          
        • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
          
        • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
          
        • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
          
        • Must have authorization to work in the United States or in the country where the position is based.
          
          Preferred Qualifications:
          
          • 
            
          • A college/university degree.
            
          • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
            
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Keywords: Tiffany & Co, Chicago , Team Manager-Chicago, Executive , Chicago, Illinois