Regional Director of Operations

Company: Garda World Security
Location: Chicago
Posted on: September 22, 2023

Job Description:

Job DescriptionRegional Director of Operations - Security IndustryLocation: MidWest RegionOffice: Corporate and FieldPay: $100-115K plus 20% bonusBenefits: Medical, Dental, Vision, 401K About Us:GardaWorld envisions a secure world for communities and assets. As the world's largest privately-owned security services company, we safeguard clients' personnel and assets globally. We offer diverse opportunities within our communities and support our vision by valuing security for all employees and clients. Join our dynamic team for a career that fosters development.GardaWorld is proud to be Certified--- by Great Place To Work -! Great Place To Work - is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. The prestigious award is based entirely on what current employees say about their experience working at GardaWorld. This year, 81% of employees said it's a great place To Work - 24 points higher than the average U.S. company.Role Overview: The Regional Director of Operations is accountable for overseeing the implementation of all Field Support Services programs, controls, policies, and practices. These responsibilities encompass regulatory compliance, training reporting, technology support solutions, and performance benchmarks in alignment with GardaWorld's Security requirements. This role also involves providing operational backing to identified accounts and assigned functional projects under the purview of the Regional Vice President.Responsibilities:- Ensure alignment of programs, policies, and practices with corporate, federal, state, and local regulations by actively engaging with branch or account staff.- Uphold compliance and quality assurance standards, ensuring contract key performance indicators and metrics are consistently met for designated National or Strategic Accounts.- Identify, cultivate, and disseminate enterprise-wide best practices to enhance the execution of Mandatory Requirements.- Perform periodic audits of subcontract sites within the scope of responsibility.- Investigate instances of substandard, at-risk, or non-compliant accounts or activities. Provide resolution recommendations to branch or account stakeholders and escalate issues as necessary while also reporting them to the Regional Vice President.- Facilitate compliance report production by either preparing them directly or guiding branch managers through the process, supporting both internal and external stakeholder reporting requirements.- Collaborate with branch managers on the interpretation of regulatory changes that impact Operations functions, processes, or reporting.- Oversee the integration of WinTeam with TeamTime to drive operational cost efficiencies and process enhancements for timekeeping, labor compliance, and payroll discrepancy management.- Devise, recommend, or implement programs aimed at proactively gathering customer feedback, enhancing technical and customer service proficiencies of branch staff, addressing customer inquiries, and resolving service-related concerns when feasible.- Assist Learning & Development in delivering branch training related to technology processes and solutions as needed.- Function as Incident Command and logistical lead for emergency responses as assigned by the Regional Vice President.- Act as Transition Lead for new Strategic or National Accounts, as designated by the Regional Vice President.- Attend meetings and undertake ad-hoc assignments as required to bolster corporate objectives and goals.- Possess the adeptness and training to seamlessly step into roles like General Manager, MSS, CSM, Portfolio Manager, and comparable positions with minimal assistance.- Execute other associated duties as deemed necessary and assigned.Qualifications:- Bachelor's degree in business or related field- Minimum 3 years management experience (5 years preferred)- Successful completion of extensive screening processJoin our team and lead with integrity, fostering growth, customer relationships, and excellence in the security services industry.QualificationsEducation
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Keywords: Garda World Security, Chicago , Regional Director of Operations, Executive , Chicago, Illinois