Senior Account Manager

Company: Marengo Hampshire Partners, LLC
Location: Chicago
Posted on: September 21, 2023

Job Description:

The Company is leading the transformation of the $263B meeting and event planning industry from a fractured, disconnected, traditional business services sector into a comprehensive online marketplace where every stakeholder in the industry's supply chain can fully leverage their business on a global scale.

As an Event Commerce company, The Company automates the buying and selling for meetings and events, allowing the entire industry's supply chain to interact and transact smoothly online. In an industry that is all about the personal touch and continually raising the bar, meeting and event professionals are increasingly challenged to manage costs and still deliver extraordinary experiences. The Company does this through:

--- Enterprise capabilities for procurement within corporations to gain control and visibility into meeting and event spend

--- eCommerce operating platform solution for Destination Management Companies (DMCs) and Event Management companies to manage and source suppliers, propose to buyers, manage change orders, reconcile contracts and make payments

--- Supplier management software to manage and source approved and preferred suppliers, mitigate risk with insurance compliance and communicate with suppliers


--- Marketing tools that equip sellers with the ability to market their companies in an interactive, online profile

--- Reporting to gain visibility into detailed spend analytics and a payment portal to expedite sales transactions and quickly reconcile programs

The Company is the first and only company to develop a full online supply chain integration on a cloud-based platform. The transaction-based revenue model creates unlimited growth opportunity with built-in incentives for adoption at every level of the supply chain. The 5 largest Meeting and Incentive companies are already evangelist clients building the database and transacting online. Dell is The Company's newest corporate client using The Company for procurement to manage spend and strategically source suppliers. Through the partnership, Dell will achieve greater efficiency, generate cost savings and maintain transparency throughout the entire process.

The Company Platform links all the members of the supply chain to connect and transact with one another solving key pain points by providing control, visibility, and efficiency. With The Company's technology, meeting and event professionals will increase revenue and remove inefficient manual systems. Unlike many software solutions that remove the value add reseller, The Company enables the value add reseller to grow and provide more value to customers. The technology provides an efficient transactional sale, while the value-add reseller leverages buying power, offers expertise, handles operations, and supports their own customers.
The Company is an early stage company where you will have the opportunity to impact something huge:

--- You will be there at the very early stages and your work will have a major impact
--- Grow faster, professionally, than you could elsewhere
--- Play a role in shaping something big
--- You won't get lost in the crowd, work directly with senior executives. The role defined The Senior Account Manager will be a savvy on-line client services individual with strong technology aptitude, project management, and client-facing experience. This individual will have structured, implemented and managed client service teams and will be both a practitioner and manager in the client services area. The Senior Account Manager role is a unique opportunity to build and grow a new team within The Company, working closely with Operations and Management to drive post-sale adoption, transactions and customer satisfaction.
The Senior Account Manager will also have responsibility for the largest clients on The Company platform, which are the meeting and incentive companies and destination management companies at the heart of the supply chain. Driving their adoption and transaction volume will directly impact the participation of buyers and sellers on The Company Commerce platform. Job Description --- Responsible for the overall satisfaction and quality of service delivered by The Company to its clients
--- Accountability for on-boarding new The Company clients from day of subscription sale through to growth in transaction volume and comprehensive platform adoption of features
--- Strategic accounts management to ensure long-term relationship and client retention
--- Monitoring and measuring data analytics around the implementation of new customers through product adoption and transaction growth of existing customers
--- Develop, teach, and monitor fluid processes to service clients in a start-up environment
--- Drive the growth of transaction revenue for owned accounts and where relevant upgrading subscriptions
--- Analyzes the business challenges, practices, needs and requirements of clients to uncover needs and opportunities and propose ways to expand client's visibility, usage and resulting expanded transaction volume
--- Prepares and presents project solutions/proposals to clients, including performing product demonstrations
--- Quickly develop an in-depth understanding of the The Company technology and be able to communicate its features, functionality, benefits and use to new and existing clients
--- Experience managing a client service process and team for a technology or service company
--- Proven track record of managing and servicing clients to high levels of client retention
--- Experience managing technology on-boarding processes, setting appropriate goals and metrics and working to defined results metrics
--- Analytical thinker who can make swift decisions, adapt to changes while staying the course and deliver results
--- Ability to plan and manage at both the strategic and operational levels.
--- Proven ability to measure success against defined criteria and objectives as well as proactively seeking out customer needs
--- Ability to work closely with sales team, clients and technology associates to solve problems and identify solutions and improvements
--- Effective time-management skills and the ability to juggle multiple projects at the same time
--- Understands the demands of a private, emerging growth company and work with a smart, passionate, innovative team of entrepreneurs
--- Self-Starter with the ability to work with little or no supervision
--- Success creating process from start and meet demanding expectations
--- Ability to work long hours as necessary to drive the business
--- Detail-oriented and organized
--- Exceptional oral and written communication skills Experience and skill sets --- At least 5-7 years of client service and client implementation experience in comparable technology platform or in industries transformed by Software-as-a-Service (SaaS) technology innovation
--- Bachelor's degree from four-year college or university
--- Strong Experience with Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint), Salesforce CRM, Project Management Software (e.g. Clarizen), Help Desk Software (i.e. Jira). Attributes --- Energetic and outgoing personality
--- Intelligence
--- Strong interpersonal and teamwork skills
--- Well-developed telephone and presentation skills
--- Self-starter
--- Goal-oriented
--- Effective time-management skills and the ability to juggle multiple projects
--- Solid work ethic
--- Resiliency
--- Positive attitude - can-do personality
--- Demonstration of highest personal ethics
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Keywords: Marengo Hampshire Partners, LLC, Chicago , Senior Account Manager, Executive , Chicago, Illinois