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Sr. Manager, Customer Excellence

Company: Kraft Heinz Company
Location: Chicago
Posted on: November 19, 2023

Job Description:

Sr. Manager, Customer Excellence page is loaded Sr. Manager, Customer Excellence Apply locations Chicago, IL Pittsburgh, PA Toronto - Queen's Quay - Headquarters time type Full time posted on Posted Yesterday job requisition id R-76856 Job DescriptionThe -Senior Manager, Customer Excellence -serves as the voice of the customer within Kraft Heinz and builds and maintains customer partnerships. This position leads the development and execution of mutually beneficial supply chain programs to achieve business objectives and supply chain targets i.e., CFR, ORDD, DPS, Utilization, etc.

  • Primary Customer Excellence contact for NE GEO and SE GEO customers
  • Work across KHC Supply Chain functions to optimize service to the customers
  • Drive partnership with retailers to identify and implement end-to-end lowest landed cost solutions
  • Oversee the administration of the customer efficiency incentive program to optimize mutually benefits for KHC and Customers
  • Design and implement best practices with customers around inventory optimization, service improvement while reducing waste
  • Develop transportation solutions with customers to balance cost and service by leveraging delivered and customer pickup solutions
  • Connect with Sales to enable revenue growth through effective service and delivery for promotions and new item launches
  • Identify industry best practices in customer facing activities as well as solutions and promote adoption at KHC
  • Support daily and weekly routines across functions to review key KPIs and develop actions as needed
  • Partner with Customer Service to ensure customers' expectations are known and metQualifications:
    • BA/BS in Finance, Business, Supply Chain, Operations, or related field; MBA is a plus
    • 5/7 years' work experience in Supply Chain across multiple functions such as Customer Management, Transportation, Warehousing and S&OP preferred
    • Proficient in Excel and Power Point and prefer SAP/Tableau experience
    • Ability to demonstrate resiliency, a sense of urgency and leadership/ownership and to quickly grasp complex supply chain issues and drive them to solution
    • Required proficiencies include decision making, business acumen, communication, adaptability, time management, building partnerships, and continuous improvement
    • Proven track record of results in a multi-function facing capacity
    • Experience presenting to C-Suite executives
    • Available to travel as neededLocation(s)Chicago/Aon Center, Pittsburgh/PPG, Toronto - Queen's Quay - HeadquartersKraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact . ABOUT US Kraft Heinz is a global food company with a delicious heritage. -With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We're on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. -We're proud of where we've been - and even more thrilled about where we're headed - as we nourish the world and lead the future of food. WHY USWe grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands.Good isn't good enough. -We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures - as we work together to lead the future of food. Challenging the status quo takes talent. -We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we're growing something great here at Kraft Heinz. INCLUSION MATTERS TO USEveryone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives.Doesn't matter who you are, where you're from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. -We're committed to:
      • Hiring and growing talent from diverse backgrounds and perspectives.
        • Growing our Business Resource Groups - vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities.
          • Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.

Keywords: Kraft Heinz Company, Chicago , Sr. Manager, Customer Excellence, Executive , Chicago, Illinois

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