General Manager
Company: Thorntons (Kentucky)
Location: New Lenox
Posted on: November 19, 2023
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Job Description:
Description:
The General Manager (GM) of a Thorntons' Convenience Store is
responsible for managing all aspects of the business to ensure that
Guests are delighted with a fast, friendly, fresh, clean, and
in-stock shopping experience. The GM is responsible for achieving
performance targets, providing craveable food and beverage
offerings in a food safe environment, and improving financial
performance year-over-year through the Plan to Win Strategy and
Thorntons' Core Values. The GM accomplishes these results in a
Staffed, Stable & Scheduled environment by providing a consistent
Team Member experience through training, coaching, and recognition,
while fostering a safety culture by Believing in Zero.
Requirements:
Essential Job Functions (Responsible to)
--- Believe in Zero: Drive a safety culture by ensuring a clean,
organized, and safe environment for all Team Members and Guests.
Ensure proper procedure is followed relating to safety, accidents,
and incidents including reporting, investigations, and
documentation
--- Create a place of welcoming and belonging for our Guests and
Team Members
--- Oversees the daily execution of the Store Operating System
through management of the Game Plans to deliver a consistent
Guest/brand experience that enables the store to achieve
performance targets and improve financial performance; ability to
delegate tasks accordingly and follow up to completion
--- Deliver the Budget: Grow top line P&L performance and
control key financial lines; understand reports and how the
information can impact and/or increase sales; develop plans to
correct budget misses, measure and track plan effectiveness, and
ultimately achieve budget in a timely manner
--- Deliver Growth: Engage and lead company initiatives
--- Oversee food production to ensure food safety requirements are
met at all times and par levels are maintained for a craveable and
consistent offering, while growing sales and controlling waste
--- Favorite Place to Work: Develop well trained Team Members by
following Thorntons' training processes as prescribed while
demonstrating our core values. Support and guide team members
through career path while holding Team Members to a high standard
of execution through coaching and accountability via Thorntons'
Progressive Discipline Process
--- Recruit, interview, hire and schedule all Team Members to
ensure adequate coverage for all shifts
--- Train and empower Team Members to de-escalate guest service
issues by making an impression that will LAST (Listen, Ask, Solve,
Think)
--- Communicates with Team Members in a positive manner that
motivates and inspires them to act in accordance with Plan to
Win
--- Comply with all federal, state, and local inspectors by taking
immediate and appropriate action, and communicating and maintaining
records of all inspections, certificates, and necessary records
--- Promote sales and profits working within the local community to
partner and support events that extend the Thorntons Brand
--- Regular and predictable in-person attendance
--- Perform additional duties as assigned
Key Relationships
--- Region Manager
--- Store Manager
--- Guest Service Representative
--- Human Resource Manager
--- Recruiter
--- Trainer
--- Auditor
Skills
--- Prioritizes and distributes work to deliver objectives on time
and to the highest standard
--- Demonstrates a positive and approachable presence, even during
stressful situations
--- Recognizes positive performance, celebrates team achievements,
addresses poor performance
--- Takes action to remove obstacles and address problems before
they impact performance and results
--- Provides feedback effectively and with empathy
--- Actively solicits internal and external Guest feedback in order
to improve business relationships
--- Fosters team camaraderie, collaboration, and cohesion
--- Uses "active listening" to understand viewpoints of others.
Adjusts one's position/view in order to try and resolve
conflict
--- Values the differences that individuals bring to the team
Knowledge
--- Principles and processes for providing Guest Service. This
includes Guest needs assessment, meeting quality standards for
services, and evaluation of Guest satisfaction
--- Principles and methods for showing, promoting, and selling
products or services
--- Principles and procedures for personnel recruitment, selection,
and training
Experience
--- Minimum 3 years single-unit management in retail and/or food
and beverage industries
--- Experience with the following applications a plus;
o Peoplematter
o Kronos (Labor Scheduler and HR Actions)
o PDI
Equipment/Special Expertise
--- NA
Required or Preferred Qualifications/Certifications
--- High School Diploma or GED
--- Serve Safe Certification required
--- Must have valid driver's license
Other Considerations
--- Must be able to climb a ladder to clean windows, stock shelves,
make price changes, etc.
--- Pursuant to New York City law, must be fully vaccinated against
COVID-19 (meaning you have completed the initial vaccine series,
booster shots not required) and, if hired, present proof of
vaccination by start date.
Physical Requirements
--- Must be able to climb a ladder to clean windows, stock shelves,
make price changes, etc.
--- Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting,
Climbing, Walking and Lifting up to 50 lbs.
--- Occasional Sitting and Driving required.
--- Exposed to extreme weather conditions and temperatures
--- Long periods of standing
--- Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity
Employer, and providing reasonable accommodations to qualified
candidates and employees pursuant to applicable law. We value and
encourage diversity and solicit applications from all qualified
applicants without regard to race, color, gender, sex, age,
religion, creed, national origin, ancestry, citizenship, marital
status, sexual orientation, physical or mental disability, medical
condition, military and veteran status, gender identity or
expression, genetic information, or any other characteristic
protected by federal, state, or local law. If you require
reasonable accommodation as part of the application process please
contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST
M-F.
Additional Info:
* Thorntons LLC is committed to being an Equal Opportunity
Employer, and providing reasonable accommodations to qualified
candidates and employees pursuant to applicable law. We value and
encourage diversity and solicit applications from all qualified
applicants without regard to race, color, gender, sex, age,
religion, creed, national origin, ancestry, citizenship, marital
status, sexual orientation, physical or mental disability, medical
condition, military and veteran status, gender identity or
expression, genetic information, or any other characteristic
protected by federal, state, or local law. If you require
reasonable accommodation as part of the application process please
contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST
M-F.
This job description reflects an effort on the part of Thorntons
and its' representatives to provide an expectation of job
performance. This is not an all-inclusive list of specific job
functions. Other duties may be assigned as is considered reasonable
and necessary.
Keywords: Thorntons (Kentucky), Chicago , General Manager, Executive , New Lenox, Illinois
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