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Duck Creek Functional Lead - Senior Manager

Company: PwC
Location: Chicago
Posted on: November 19, 2023

Job Description:

Specialty/Competency: Guidewire
Industry/Sector: Insurance
Time Type: Full time
Travel Requirements: Up to 80%

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients' user experience. As part of our team, you'll help clients harness technology systems in financial services focusing on areas such as insurance, sales performance management, retirement and pension, asset management, and banking & capital markets.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.

      • Job Requirements and Preferences :

        Basic Qualifications :

        Minimum Degree Required :
        Bachelor Degree

        Minimum Years of Experience :
        7 year(s)

        Preferred Qualifications :

        Certification(s) Preferred :

        Education, certifications and/or experience in Duck Creek policy, billing or claims.

        AICPCU Certifications - Chartered Property & Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Claims (AIC), Associate in Underwriting (AU), Associate in Reinsurance (ARe), Associate in Insurance (AINS) and Certified Business Analyst (CBAP) or Certification of Competency in Business Analysis (CCBA)

        Preferred Knowledge/Skills :

        Demonstrates intimate abilities and/or a proven record of success in managing system implementation and/or upgrade projects related to and/or leveraging Duck Creek Policy, Billing and/or Claims technologies.

        Demonstrates intimate abilities and/or a proven record of success in insurance business applications such as:
        • Policy administration;
        • Claim management;
        • Customer billing;
        • Agency / customer portals;
        • Reinsurance;
        • Enterprise data warehouse; and,
        • Document management systems.
          Demonstrates intimate abilities and/or a proven record of success in identifying and addressing client needs by:
          • Building collaborative and impactful relationships with clients;
          • Developing an awareness of Firm services;
          • Communicating with the client in an organized and knowledgeable manner;
          • Delivering clear requests for information;
          • Demonstrating flexibility in prioritizing and completing tasks; and,
          • Communicating potential conflicts to a supervisor.
            Demonstrates intimate abilities and/or proven track record in property and casualty insurance such as:
            • Personal Lines;
            • Commercial Lines;
            • Direct and agency distribution channels;
            • Insurance contracts;
            • Product models;
            • Policy administration;
            • Claims;
            • Billing; and,
            • Advisory (ISO/NCCI/AAIS) agencies, regulatory and compliance agencies.
              Demonstrates intimate abilities and/or a proven record of success as a team member by:
              • Understanding personal and team roles;
              • Contributing to a positive working environment by building collaborative relationships with team members;
              • Seeking guidance, clarification and feedback proactively; and,
              • Providing guidance, clarification and feedback to less experienced staff.
                Demonstrates intimate abilities and/or a proven record of success in creative thinking and problem solving skills, individual initiative and the following abilities, leveraging technologies appropriately to accomplish:
                • Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts;
                • Managing teams and/or workstreams on an engagements, staying educated on current trends and assisting in the development of knowledge capital;
                • Collaborating with business development teams responsible for writing and presenting proposals to prospective clients;
                • Presenting to senior executives, with the ability to develop lasting relationships; and,
                • Identifying and addressing client needs while displaying the ability to contribute to the development of a business vision and manage implementation efforts with complex project management capabilities.
                  Demonstrates intimate abilities and/or a proven record of leading teams to successful delivery including:
                  • Cogent communication, facilitation, and presentation to and/or for all levels of industry audiences, clients and internal staff and management;
                  • Understanding personal and team roles;
                  • Contributing to a positive working environment by building collaborative relationships with team members;
                  • Proactively seeking guidance, clarification and feedback;
                  • Delivering clear requests for information; and,
                  • Demonstrating flexibility in prioritizing and completing tasks, leveraging technologies appropriately to do so.


                    Learn more about how we work:

                    PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

                    All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

                    For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information:

Keywords: PwC, Chicago , Duck Creek Functional Lead - Senior Manager, Executive , Chicago, Illinois

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