Director, Product Management-Clinical

Company: Press Ganey Associates, LLC
Location: Chicago
Posted on: April 18, 2024

Job Description:

Company DescriptionPress Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.Simply put, we are vested in our clients' success, and dedicated to helping them understand and improve every dimension of the patient experience.Job DescriptionThe Director, Product Management, is responsible for executing the strategy and development plan for clinical products. The role is responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with IT, sales, marketing, and others to develop industry leading, customer centric, solutions to market.Duties and Responsibilities

• Develop, manage, and execute clinical portfolio product strategies.
• Work with cross-functional teams to develop and execute clinical portfolio development plans.
• Understand and effectively communicate the current product's capabilities including use case application, content, product positioning, product feature/function and differentiators, competitive landscape, legal agreements and regulatory requirements.
• Provide input into the development of marketing and training materials.
• Work with technical engineers and other professionals to ensure that products meet the needs of clients.
• Maintain product roadmap for the clinical portfolio.
• Evaluate client requirements, collection and dissemination of information needed to produce and deliver product.
• Determine product growth potential and manage technical investments based on product lifecycle.
• Define measurable goals of new product releases, whether growth, usage, customer satisfaction or user migration
• Facilitate product assessments and SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis relative to competitors and industry trends.
• Engage in client relationship building by understanding and servicing the unique needs of clients.Qualifications
  • Required - 5 + years of clinical nursing experience, quality outcomes management, etc.
  • Preferred - 2+ years of experience in product management, product development or program management.
  • Advanced healthcare, technical and product knowledge.
  • Expertise in developing strategy, business case and marketing requirements.
  • Ability to execute product strategy initiatives across various teams.
  • Ability to lead product team focused on ensuring maximum value and efficiencies and drive innovative product development from ideation to product launch.
  • Ability to work with development teams to define and guide customer centric solutions.
  • Experience evaluating product revenue growth opportunities.
  • Ability to perform expert product demonstrations.
  • Proficiency with user experience, user design and user research tools.
  • Excellent verbal and written communication skills
  • High-level executive presence for client facing engagement.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office applications, video conferencing and product management softwareEducation
    • Position requires at minimum, a master's degree.
    • If the master's degree is in a field other than nursing (i.e. business, computer science, engineering, etc.) it is required that the bachelors degree is in nursing.Special Working Conditions
      • May travel 25-30% of the time for client engagements or company activities.
      • Willingness to work outside business hours to meet deadlines, as needed.Special Physical Requirements
        • The person in this position frequently verbally communicates with other associates and clients. Must be able to exchange professional and accurate information in these situations.
        • This role requires consistent operation of computer equipment for prolonged periods of time.Additional InformationAll positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected base salary for this position ranges from $140,000 to $170,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/Videos To Watchhttps://www.youtube.com/watch?v=OKwbZMUpUBAhttps://www.youtube.com/watch?v=GxIR2xQ5NK8

Keywords: Press Ganey Associates, LLC, Chicago , Director, Product Management-Clinical, Executive , Chicago, Illinois