Strategic Account Manager
Company: CPS, Inc. (Food & Beverage Division)
Location: Chicago
Posted on: April 18, 2024
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Job Description:
Strategic Account ManagerServe as the regular contact between
PREMIER Food internal partners, Management, LP Management, Menu
Management, Quality Systems, and all Supply Chain partners to help
facilitate project management including communication regarding new
product development, product commercialization, technical
issues/opportunities, manage current projects, coordinate new
concepts with product development with the Company s and PREMIER
Food as well as ensure high quality customer service, rapid problem
response and resolution. Will also be responsible for identifying
new opportunities to partner with the Company s team.Essential
Functions:Facilitates communication regarding the development of
new products or duplication of target products to conclusion
including internal formula submission and pricing requests into
restaurants, as requested by company, to ensure smooth operations
and high-quality customer service. Facilitates resolution of
technical product issues efficiently and to customer s
satisfactionSchedules and facilitates new and core product reviews
to include new product launches including Pilot Plant runs.
Facilitates planning between Menu Management staff and Premier Food
Product Development, Quality Assurance and Operations to ensure
customer needs are met and Premier Food receives regularly required
feedback for effective decision-makingCoordinates the presentation
of new concepts which includes providing samples for evaluation,
creating presentation materials, attending focus groups, assisting
with taste panel testing and following up with the appropriate
Premier Food R&D team membersSupports the communication between
Premier Food and Supply Chain on New Product and launches. Lead
interactions, troubleshoots, and problem-solves product development
and new product and core supply chain issues regarding Premier Food
products, national promotions, and regional promotional activities
and to ensure rapid problem response and resolutionParticipates in
the New Products Supply Chain, Core Supply Chain and Supply Chain
partners meetings and special project teams to provide input and
direction on strategic initiatives and menu developmentAttends the
QA product cuttings and attends the Innovation Team
meetingsTechnical Qualifications:Educations /
Certification:Bachelor s degree in food science or related
technical field from an accredited college or university is a plus;
will consider a business degree or similar with the right
experienceExperience:5 or more years of relevant experience in key
account management from a large QSR relationship. They are open to
someone managing a large SQR, have a background in product
development is a plus, customer service, customer interaction and
support functions and/or marketing is essentialKnowledge, Skills
and Abilities:Expert knowledge of:QSR Food manufacturing processes
and practicesLiquid product manufacturing processesManagement
concepts and techniquesPC word processing / spreadsheet
softwareSkill and Ability to:Communicate and coordinate effectively
with internal and external customers verbally and in writingDevelop
long-term, trusting relationships with customer contactsAnalyze and
resolve complex problems using sound reasoning skills and technical
tools e.g., Excel spreadsheets, other templates, etc.Interpret
customer service problems or anomalies and identify appropriate
solutionsWork effectively in a general business environment, with a
focus on high levels of proactive quality and customer service**If
you d like to hear more about this opportunity and others we are
currently working on, please contact Kristine O Sullivan at
kosullivan cps4jobs.com.JO: 373.23KO#LI-KO1
Keywords: CPS, Inc. (Food & Beverage Division), Chicago , Strategic Account Manager, Executive , Chicago, Illinois
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