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General Manager/ Integrator

Company: Better Talent by Laveer & Co.
Location: Chicago
Posted on: June 8, 2024

Job Description:

COMPANY OVERVIEW:
Welcome to Juniper Holiday + Home, where luxury vacationing in Southwest Michigan reaches new heights. In just three years, our meticulously curated collection of homes has established a benchmark for unforgettable stays. As we continue to grow, we are looking for a General Manager who is dedicated to operational excellence and unparalleled hospitality, ready to lead our team and uphold our reputation for extraordinary luxury experiences.
Our Core Values:
Unconventional . . . but Elegant


  • We're professional and talented rebels with a cause to change the STR world.
  • Luxury is a way of being, going above and beyond.
  • Be different---. In a good way. Be an original.

    Gracious

    • Towards homeowners, guests, and each other.
    • We treat each other like the badass humans we are.
    • Be kind, Be calm, Be authentic.

      GSD

      • Get S*** Done. We crush tasks with lightning speed and grit.

        No Drama

        • No need for emotional stress, it's a job so just get it done.
        • Calm, cool, and collected--- alright, alright, alright.
        • There's no crying over short-term rentals.

          Reputation Matters

          • We leave a lasting impression, even when we're gone.
          • Excellence is an ethos, not a choice.

            Get Ahead of the Problems

            • Own your position.
            • Everyone has ideas--- share them.
            • We're not waiting for the future to happen, we're creating it.
            • Carpe Diem

              POSITION SUMMARY:
              As we expand, we seek a General Manager who embodies our commitment to unparalleled hospitality. This proven leader will guide our team and uphold our reputation for exceptional experiences by leading the charge in managing our rental operations, ensuring excellence in customer service, property management, and overall operational efficiency.
              This crucial role requires an experienced and strategic leader. Ideally, we are looking for someone who is familiar with the Entrepreneurial Operating System (EOS) and can work alongside our Founder and CEO and act as an Integrator, seamlessly aligning our team with our business objectives.
              Join us at Juniper Holiday + Home and be part of a team that is passionate about creating magical experiences and dedicated to providing authentic, superior service in the luxury vacation rental market.

              RESPONSIBILITIES:

              • Operational Oversight: Oversee comprehensive operations, including customer service, property management, maintenance, and housekeeping.
              • Process Implementation: Implement and refine operational processes and systems to enhance guest experience and effectiveness.
              • Strategic Development: Develop initiatives to boost guest satisfaction, operational efficiency, and profitability.
              • Team Leadership: Lead, inspire, and manage team performance, ensuring the highest service and operational standards.
              • Hiring and Training: Responsible for hiring, training, and developing staff aligned with our standards of excellence.
              • Relationship Management: Cultivate relationships with property owners, supporting our owner relations team.
              • Market Analysis: Conduct analysis to identify trends, opportunities for growth, and differentiation.
              • Financial Management: Supporting budgeting, financial planning, and performance analysis to ensure fiscal health and growth.
              • Regulatory Compliance: Ensure all local, state, and federal regulations are followed.
              • Community Representation: Enhance the company's profile within the community and industry.

                QUALIFICATIONS:

                • Proven leadership experience in a management role within a customer-facing business.
                • Knowledge of the Entrepreneurial Operating System (EOS), or willingness to learn EOS is a plus.
                • Strong process-oriented approach with experience enhancing operational efficiency and guest satisfaction.
                • Demonstrated ability in hiring, training, and developing a high-performing team.
                • Exceptional leadership, communication, and interpersonal skills.
                • Strategic thinker with excellent organizational and project management skills.
                • Enthusiastic about learning and growing in the vacation rental industry.
                • Strong analytical skills and financial fluency.
                • Local to Southwest Michigan or willing to relocate is required.

                  COMPENSATION & BENEFITS:
                  Annual Salary: $120,000
                  Bonus: Bonus opportunities based on individual and company performance.
                  Benefits & Perks:

                  • Comprehensive benefits package, including health insurance.
                  • Generous Paid Time Off (PTO) policy.
                  • Opportunities for professional development and growth within the company.
                  • Relocation assistance is available.

                    This is a hybrid role open to applicants in the Southwest Michigan area.
                    Juniper Holiday + Home reserves the right to amend and change responsibilities to meet business and organizational needs.
                    Juniper Holiday + Home is an equal-opportunity employer committed to diversity and inclusion. We appreciate all applicants, but only those selected for an interview will be contacted.
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Keywords: Better Talent by Laveer & Co., Chicago , General Manager/ Integrator, Executive , Chicago, Illinois

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