Solar Programs Project Manager - Consumer Protection (Remote - US)
Company: Energy Solutions
Location: Chicago
Posted on: September 3, 2024
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Job Description:
We are currently?seeking a full-time Solar Programs Project Manager
- Consumer Protection?to join our Distributed Energy Resources
(DERs) Department. As a member of the DERs Department, you will
assist with driving customer participation in programs that
incentivize the adoption of various Distributed Energy Resources
(DERs) including distributed solar, energy storage, demand
response, microgrids, and electric vehicle grid integration. These
leading-edge energy technologies are critical in driving our
nation's progress toward a decarbonized grid, and you will play a
material role in helping our team make this future a reality.
This unique market opportunity, paired with Energy Solutions'
mission driven approach, creates a perfect environment for
individuals who want to have an active voice in shaping the energy
future.
This position will be a part of the Consumer Protection Team
supporting our work as the Program Administrator for Illinois
Shines. Illinois Shines is the statewide incentive program aimed to
assist people across Illinois to more affordably transition to
solar power. To meet Illinois' goal of having 100% of its energy
come from renewable energy sources by 2050, it is imperative that
consumers' rights are protected when working with companies
registered with the Program. Come help our dedicated team with this
important role in the clean energy transition!
Daily responsibilities include but are not limited to:
Work as a member of a high-performing team to help address
complaints by consumers participating in the Illinois Shines
Program
Work with consumers (both telephonically and via email) on their
complaints and help facilitate resolution of those complaints with
the consumer's solar companies
Help identify ways to strengthen consumer protections in the
Program
Document and categorize complaints received
Draft pre-disciplinary letters to vendors alleged to have violated
Program requirements
Update public-facing Consumer Protection Database
Follow established SOPs for complaint resolution, including
communicating directly with solar vendors and customers
Document statistics contributing to disciplinary and complaint
reporting
Perform periodic review of registered vendor marketing materials to
ensure compliance with Program guidelines
Provide educational materials related to consumer protection
requirements and best practices for vendors participating in
Illinois Shines
Contribute to educational workshops on consumer protection topics
such as marketing best practices and Program requirements
Minimum qualifications:
A minimum of 2 years of relevant work experience in consumer
protection and/or customer service
A bachelor's degree
Strong written and verbal communication skills
Exceptional attention to detail and ability to handle multiple
cases
Extensive experience using Microsoft Office (Office365, SharePoint,
OneNote)
Desired qualifications:
Knowledge of solar energy concepts and terminology
Prior experience in consumer protection and/or customer call center
operations
Proficiency in Spanish, including written communication
Experience with Salesforce
Compensation is commensurate with experience within the pay band of
$65,000 - $75,000 / Annually
Keywords: Energy Solutions, Chicago , Solar Programs Project Manager - Consumer Protection (Remote - US), Executive , Chicago, Illinois
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