Director, Solution Delivery

Company: Paycor
Location: Chicago
Posted on: May 8, 2025

Job Description:

TurningPoint Healthcare Solutions is disrupting the traditional approach to specialty care management through innovative technology and world-class clinical expertise. Founded in 2014, TurningPoint has built a team of 400 leading healthcare experts, clinicians, and technologists helping customers in 33 states manage the health and wellness of 26M patient lives and $4B in medical expenditures each year. TurningPoint empowers health plans and providers to improve the quality, safety, and affordability of healthcare. TurningPoint specializes in treating the most complex areas of care management including musculoskeletal, pain management, cardiology, wound care, oncology, ear/nose/throat, sleep, and implantable devices. Leveraging data analytics, AI, and machine learning as well as the latest advancements in telemedicine solutions, TurningPoint brings patients, providers, and health plans together to manage risk, lower costs, and drive better outcomes.Position Summary:
The director, solution delivery is responsible for consulting with clients to develop tailored comprehensive condition care management solutions that align with their business goals and drive growth for TurningPoint. This leader is expected to work externally with VP levels and below, and internally with VP levels and below. Responsibilities include being a trusted partner and advisor for clients, advocating for TurningPoint's products, ensuring solutions help clients meet their business goals, deliver a positive experience for all stakeholders, and overseeing implementation to ensure timely delivery and measurable results. Candidates should have 7-10 years of relevant experience, preferably in healthcare, with exceptional communication and problem-solving skills to address complex business and technical challenges.Roles and Responsibilities:

• Partner with leads from sales and account management teams to understand each clients' unique needs and tailor solutions to help meet their business goals and deliver measurable results, requiring minimal support from leadership.
• Craft solutions that support TurningPoint's mission, vision, strategies, standards, and best practices
• Uncover root causes of problems through diligent research. Identify feasible solution approaches using relevant facts and data.
• Work closely with cross-functional team members from both technical and business operations areas, asking relevant questions and guiding the overall program design choices to optimize clients' systems and processes.
• Develop deep expertise in TPHS's products and processes by engaging in cross-functional collaboration, and consistently applying this knowledge to craft tailored, effective client solutions.
• Explain the implementation process to clients, helping them understand the resources they will need to be successful, and address questions and concerns they may have.
• Act as a trusted partner and advisor to clients throughout the solution development and implementation process
• Read and correctly interpret contract documentation, applying it appropriately to solution development and meaningfully contributing to contract discussions.
• Identify new opportunities to bring TurningPoint solutions to clients that help them meet their goals.
• Identify and implement improvements to internal processes and documentation
• Coach and mentor junior team members, helping them learn and improve their performanceSolution implementation:
  • Oversee all aspects of implementation across multiple functional areas including technology, operations, provider relations, reporting & analytics, and others.
  • Develop implementation plans, requirements, and approaches that are realistic, as well as technically and operationally feasible.
  • Ensure internal cross-functional teams understand their deliverables, timelines, and requirements and help them remove barriers to timely and high-quality delivery.
  • Work collaboratively with internal leaders, gaining support and alignment through influence and credibility
  • Lead resolution of complex business and technical problems to ensure implementations are delivered on time and meet clients' expectations.
  • Work day-to-day with clients to ensure implementation work is moving forward, and decisions are being made in a timely manner. Help clients to remove barriers and escalate issues when needed.
  • Manage overall implementation health, creating meaningful status updates for internal and client consumption that highlight key issues, risks, and critical milestones.
  • Develop and maintain comprehensive and professional-looking documentation and deliverables.Required Qualifications
    • Bachelor's degree preferred or equivalent work experience.
    • 7-10 years of experience working as a solutions consultant, implementation consultant, client-facing implementation manager, solution architect, or management consultant.
    • 5+ years of experience working in the healthcare industry or with healthcare clients, preferrable medical or behavioral.
    • 5+ years of experience in a client-facing role, working directly with clients (in person or remotely)
    • 3+ years of experience and demonstrated proficiency working with MS Word, Excel, PowerPoint, Visio, and either Smartsheet, MS Project, or other Project software.
    • Demonstrated ability to communicate effectively and professionally with business and technical people
    • Ability to work independently with minimal supervision and a bias toward action
    • Ability to organize, prioritize and complete work in a timely manner, effectively managing multiple deadlines and competing priorities.
    • Ability to build strong business relationships based on trust, understanding and respect, both internally and externally.
    • Ability to define objective, measurable, and realistic goals.
    • Exhibit diplomacy, discretion, tact, and sound judgment while maintaining confidentiality in all professional interactions.Preferred Qualifications
      • Strong preference for 5+ years of experience at a leading consulting firm such as BCG, Bain, Deloitte, or Accenture
      • Degree in business, health administration, healthcare management, information technology, nursing, public health, or operations management
      • Familiarity with complex condition management, utilization management, and claims processing related business processes, policies, and best practicesThis is a remote position, but up to 10% travel may be required to attend TurningPoint or Client on-site meetings.TurningPoint Healthcare Solutions is an Equal Opportunity Employer.
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Keywords: Paycor, Chicago , Director, Solution Delivery, Executive , Chicago, Illinois