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Main Branch Service Manager

Company: Huntington National Bank
Location: Des Plaines
Posted on: January 14, 2018

Job Description:

As a Main Branch Service Manager you have the responsible for the oversight of service and operations of the Main Branch, plus 3-7 Smart, Traditional and In Store branches within a defined market area mentoring/leading a team to provide excellent customer service and effectively resolve customer issues. You will achieve success by motivating, coaching and developing other colleagues while employing a disciplined performance management process.

As a Branch Service Manager, your primary responsibilities are:



  • Welcomes and establishes relationships with customers.
  • Ability to perform at a high level, all expectations of a teller while providing exemplary customer service.
  • Maintains knowledge and educates teams on all products, services, technology and policies.
  • Garners resources required to support teams, and ensures resources are allocated appropriately across the market area.
  • Motivates, coaches and develops colleagues while employing a disciplined performance management process.
  • Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions.
  • Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships.
  • Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology and communication.
  • Adhering to all operational, security, risk and regulatory policies and procedures.
  • Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture.


    Basic Qualifications



    • High School Diploma or GED
    • 2 years of prior experience managing and leading a team
    • 2 years cash handling, teller or operational experience


      Preferred Qualifications



      • Career minded individuals that want to join an organization where they can gain experience and build a career.
      • Huntington provides career paths and development plans to get you where you want to go.
      • Bachelor's Degree
      • Comfort with technology such as mobile services and online banking services are a plus.


        EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

        Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

        Huntington does not accept solicitation from Third Party Recruiters for any position.

        Keywords: Huntington National Bank, Chicago, Main Branch Service Manager, Executive, Des Plaines, Illinois

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