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VP of Client Services

Company: Internet / Online, Chicago, IL
Location: Chicago
Posted on: September 15, 2018

Job Description:

Company's Vice President of Client Services (VPCS) will lead a team responsible for client engagement and support. The VPCS will use exceptional communication and relationship building skills in leading the evolution of the client engagement function within Company. The VPCS will ensure Company clients are well-positioned for contract renewals by engaging and inspiring the members of the account partner team to drive value through our solutions to our clients. This role will require a high-energy candidate who enjoys coaching and is comfortable interacting with every part of our business as a client advocate. It will require an ability to manage and address client escalations, lead training sessions, set & enforce strategies, and will have an overarching goal of deepening key relationships with existing clients. This role will be based in Company's Chicago Loop office. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure client satisfaction through highly-focused client engagement strategies Facilitate retention of existing client base through appropriately cadenced communication Set expectations and interface closely with all stakeholders on the executive leadership on performance against execution goals Participate in client calls and serve as an escalation point to resolve issues with clients Support and deliver training initiatives Coach, engage, and inspire the account partner team to develop close working relationships with clients Build & maintain a proactive mindset within the team Participate as a member of the Commercial Leadership Team REQUIREMENTS: 8+ years of client engagement experience, including 2+ year experience managing a client services team Strong track record of leadership and team development with an entrepreneurial mindset Demonstrated problem solver with ability to quickly develop unique/innovative client-specific solutions Analytical mindset Superior communication abilities Successful management of account management team across multiple locations

Keywords: Internet / Online, Chicago, IL, Chicago , VP of Client Services, Executive , Chicago, Illinois

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