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Account Manager

Company: SimplyBe. Agency
Location: Chicago
Posted on: September 14, 2019

Job Description:

The SimplyBe. Account Manager will play a key role on the team. S/he will ensure that all client relationships, account management, best practices, client success plans and business development operations are carried on smoothly and effectively. S/he will also lead/assist in creating, owning and supporting the rest of the team on project management processes - including financial (invoicing, timelines, etc), business development and all processes that are part of the SimplyBe. Account Management Way. Reporting directly to the Director of Client Relations, the Account Manager is an extension of client leadership with innate knowledge and experience related to business development needs, strategies, and tactics. S/he will directly manage some key client accounts on the day-to-day operational level, and also support the Director in her agency-wide work, namely bringing a strong strategic mindset, contributing to and executing all initiatives supporting growth, namely: quantitative growth of client individual accounts, qualitative growth of client rapport with SimplyBe., and finally, help to grow the SimplyBe. business at large in new business development and client acquisition. The Account Manager will also be helping lead some project management processes as outlined above, and will support the Director and other team members across those functions. Prior agency experience is preferred. SimplyBe. is a woman owned, women led, fast-paced, start-up environment in a hyper-growth stage. The business and CEO have been recognized nationally and internationally--as experts in the field of personal branding. The company is known for its kind, compassionate and radically candid culture. The right candidate is committed to their own personal growth and authenticity as much as their professional development. This is an opportunity to get in at the ground floor with the core team, help build and shape the future of this business and grow with it.--CORE RESPONSIBILITIES ACCOUNT MANAGEMENT:Effectively manages his/her assigned client accounts to help maintain and grow revenue for SimplyBe. Agency.Assists Director in her role as leader, advisor and collaborator to all internal client teams, overseeing account management success across the organization at large.Assists the Director in delegating executional and supportive tasks to the Creative, Content, Communications, Project teams, along with Interns, to ensure that the day-to-day execution of all strategies is driving toward success of client objectivesFacilitate regular strategy sessions with clients and monitor relevant KPIs throughout the entire client engagement--PROCESS AND PROJECT MANAGEMENT:Partner with Director of Client Relations, Account Managers and Creative Teams on client timeline implementation and accuracySupport the implementation and comprehension (with the team at large and new employees) of The Account Management Way.--Suggest improvements to process flow as appropriate.--STRATEGY DEVELOPMENT:Lead research and development of certain elements in SimplyBe.'s proprietary identity and strategy deliverablesResearch competition and audiences for clients to identify opportunitiesLead sections during Accelerator Days, with a focus on client experience--CLIENT RELATIONS:Manage a set of current and future clients to build rapport with stakeholders and key decision makers across all client accounts.Build and maintain relationships with clients and key personnel within customer companies.Support the Director in her responsibilities:Develop and own "client relations best practices" for the company at large.Conduct business reviews to ensure clients are satisfied with their products and services.Monitor company performance against service level agreements and flagging potential issues.Liaise with internal departments to ensure client needs are fulfilled effectively.Achieve client relationship targets and KPI's as set by client in partnership with the CEO (i.e., Success Plan)Liaise with new client prospects and support the development of new business proposals and client pitching when appropriate--

Keywords: SimplyBe. Agency, Chicago , Account Manager, Executive , Chicago, Illinois

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