Triage Nurse RN Cardiology Department
Company: Swedish Hospital
Posted on: August 7, 2022
Performs a wide variety of patient care activities and
accommodating services for health center patients being seen in the
satellite facility. Supports physicians in the practice.
Responsible for direct care of patients as delegated by Supervising
Management of patient health concerns and symptoms via a telephone
interaction utilizing physician-approved protocols for the
assessment and management of a range of symptoms.
Telephone interactions require assessment, patient education and
may require crisis intervention.
Enter complete notes in EMR system as needed. As calls are handled
professionally and sensitively the goals of inappropriately
schedule appointments, a reduction in anxiety and education of
patients will increase overall satisfaction and reduce risk when
there are medical complications.
Demonstrates a commitment to the mission of Swedish Hospital and a
patient service orientation that adheres to all responsibilities
and standards established by the Hospital.
Communicates clearly, effectively, and confidently with patients,
health center staff, and other personnel within the
Greets all patients and staff courteously and respectfully while
maintaining a positive demeanor.
Uses appropriate telephone etiquette in communications with
patients, physicians, and health center callers
Accurately communicates messages, lab values, and telephoned
reports in a timely manner.
Maintains the strictest patient and personal confidentiality.
Instructs patients in preparation for home care procedures in
accordance with physicians' instructions and patient education
Appropriately triages telephone calls, answers questions and
advises patients according to policy and physician orders.
Demonstrates professionalism in appearance, attendance, and
Greats and treats all patients, co-workers, and physicians in a
friendly, courteous, and respectful manner.
Maintains a professional appearance, observes dress code policies
and wears I.D. badge at all times.
Reports to work as scheduled. Is ready to start work at the
Works with others to adjust staffing needs as required and to
assist in the overall delivery of health care in the center.
Assists in appointment scheduling of off-site tests and procedures,
consultations, surgeries and treatments.
Assists in all aspects of medical record maintenance, accurately
files all patient charts and reports in designated location in
Prints/Copies charts/documents as required and reviews charts for
medical record release.
Provides cross-coverage staffing in health centers and at other
affiliated health centers willingly.
Manages patient flow through the health center, promoting work
efficiency to minimize patient wait times.
Performs and documents a preliminary patient assessment including
objective information, vital signs, weight, and subjective
information relative to the visit using approved care protocols and
Assists with patient registration and insurance verification.
Assists in directing patients to the exam room and ancillary
Assists with the patient discharge/check out procedures according
to physician instructions and ensures appropriate
Ensures patient supplies are available for the provision of health
Performs designated nursing and other patient care activities
according to policy and procedures and standards of nursing
Performs all immunizations and assists with diagnostic and other in
office procedures (i.e., lab tests, venipuncture, specimen
Review and complete Workload assigned in EMR within agreed time
Maintains file and follow-up system for questionable pap smears and
Performs designated triage nursing duties including determining the
needs of patient and making an appropriate appointment based on
problem anticipation, knowledge of the patient's medical issues and
detection minor to significant changes in that disease process.
Ability to answer questions over the phone, or put a note in the
physician's EMR workload requesting the physician call the patient
or answer a question.
Speaks to patients and/or parents/guardians over the phone for
medical triage needs.
Works with physicians to develop written standing orders.
Ability to determine urgent issues that require immediate attention
i.e. high fever, chest pain, behavioral health crisis, etc.
Works collaboratively with the call center to ensure patient care
needs are addressed in a timely manner and helps to facilitate
necessary communication with the clinical care team in the
Helps identify potential training and education opportunities for
Call Center Agents and other team members in the outpatient clinic
Performs other duties as requested by Front Desk/Call Room Site
Supervisor or Practice Manager.
Participates in maintaining an environment that is conducive to
patient care, comfort, and privacy, as well as, employee
Recognizes hazardous conditions and responds either by correcting
the situation and/or requesting assistance when appropriate.
Demonstrates safe and proper usage of all health center equipment
and attends equipment usage in services when offered.
Ensures all areas of the health center are clean and presentable
and safe for patient care.
Observes policies and procedure, environment and infection control
Interprets policies, regulations, standard to other staff, patients
and visitors to ensure compliance.
Attends required annual in-services on Safety and Infection
Observes OSHA regulations including principles of standard
Cleans the exam/treatment rooms after each patient and/or procedure
including equipment used in accordance with infection control
Participates in career development activities for own professional
Participates in required meetings, appropriate in-services and
Attends a minimum of 2 in-services per year and/or participates in
other educational programs available at the hospital.
Other duties as trained and assigned.
PATIENT CARE/AGE SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS
Recognizes age-related needs in assessing and caring for
QUALIFICATIONS/BASIC JOB REQUIREMENTS
Graduation from an approved School of Nursing.
Current Illinois license as a Registered Nurse.
Current CPR certification American Heart Association
INTERNAL AND EXTERNAL CONTACTS
Frequent contact with patients, families, multi-disciplinary staff,
insurance companies, and vendors.
Skill in establishing and maintaining effective working
relationships with patients, medical staff, insurance companies,
and the public.
May be in an upright position and moving about most of the working
May lift heavy objects
Use of computer
Potential for exposure to chemicals, airborne diseases, blood and
Risk of injury by violent patient
ACCESS TO PROTECTED HEALTH INFORMATION
Computer system access is assigned based on manager access level
request and on the minimum necessary as described in this job
described in this job description. Approval for level of access is
given by the system administrator or manager of the department that
has ownership of system/module. Computer access includes Name,
Demographic, and Clinical.
The above statements are intended to describe the general nature
and level of work performed by emp
Keywords: Swedish Hospital, Chicago , Triage Nurse RN Cardiology Department, Healthcare , Chicago, Illinois
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