Healthcare Compliance Administrator

Company: Adtalem Global Education Inc
Location: Chicago
Posted on: January 27, 2023

Job Description:

Opportunity at a GlanceThis position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all Chamberlain University programs. This position is representative of the University's mission and philosophy to stakeholders; including but not limited to students, faculty, leadership, clinical/practicum coordinators, admissions, student services, outside agencies and the community.Responsibilities

• Communicate with students and faculty via inbound phone calls regarding status of compliance documents
• Review/approve/reject compliance documents and advise on overall compliance
• Meet and exceed expected service level agreements and key performance indicators for individual and team goals
• Communicate professionally in a written format via cases with students and faculty regarding compliance questions
• Enter data into internal systems regarding dates and results of student screenings
• Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance
• Keep stakeholders informed in a timely manner with changes, challenges, and updates within the department via trainings and regular communications
• Update job aides and process documents
• Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign
• Complete weekly rotating tasks
• Analyze data and propose solutions or improvements when necessary
• Completes other projects and duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Minimum 3 years customer service experience with a focus on customer satisfaction and one-contact resolution required
  • Bachelor's degree preferred
  • 1-3 years equivalent experience working in an educational institution is a plus
  • Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels
  • Candidate must have the ability to work independently or within a team environment
  • Ability to successfully balance multiple tasks simultaneously with competing deadlines while maintaining attention to detail
  • Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel
  • Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner
  • Strong problem-solving and analytical skills required
  • Healthcare experience/medical terminology with basic knowledge of immunizations is a plusEEOWe are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.Who We AreChamberlain Universityhas a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We're 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today's complex healthcare environment. By living Chamberlain Care, we've built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, atwww.chamberlain.edu.Commitment to Diversity and InclusionWe pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don't just welcome differences, we celebrate them.#WeAreAdtalemTo learn more about our commitment toDiversity and Inclusion,click hereto visit our Diversity page.

Keywords: Adtalem Global Education Inc, Chicago , Healthcare Compliance Administrator, Healthcare , Chicago, Illinois