Triage Nurse RN - Telehealth
Company: Swedish Covenant Hospital
Location: Chicago
Posted on: March 19, 2023
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Job Description:
Triage Nurse RNJOB SUMMARY
Performs a wide variety of patient care activities and
accommodative services for health center patients being seen in the
satellite facility. Supports physicians in the practice.
Responsible for direct care of patients as delegated by Supervising
Physician.
Management of patient health concerns and symptoms via a telephone
interaction utilizing physician-approved protocols for the
assessment and management of a range of symptoms.
Telephone interactions require assessment, patient education and
may require crisis intervention.
Enter complete notes in EMR system as needed. As calls are handled
professionally and sensitively the goals of inappropriately
schedule appointments, a reduction in anxiety and education of
patients will increase overall satisfaction and reduce risk when
there are medical complications.
RESPONSIBILITIES
Essential Functions
Demonstrates a commitment to the mission of Swedish Covenant
Hospital and a patient service orientation that adheres to all
responsibilities and standards established by the Hospital.
1. Communicates clearly, effectively, and confidently with
patients, health center staff, and other personnel within the
organization.
* Greets all patients and staff courteously and respectfully while
maintaining a positive demeanor.
* Uses appropriate telephone etiquette in communications with
patients, physicians, and health center callers
* Accurately communicates messages, lab values, and telephoned
reports in a timely manner.
* Maintains the strictest patient and personal confidentiality.
* Instructs patients in preparation for home care procedures in
accordance with physicians' instructions and patient education
tools.
* Appropriately triages telephone calls, answers questions and
advises patients according to policy and physician orders.
2. Demonstrates professionalism in appearance, attendance, and
demeanor.
* Greats and treats all patients, co-workers, and physicians in a
friendly, courteous, and respectful manner.
* Maintains a professional appearance, observes dress code policies
and wears I.D. badge at all times.
* Reports to work as scheduled. Is ready to start work at the
scheduled time.
3. Works with others to adjust staffing needs as required and to
assist in the overall delivery of health care in
the center.
* Assists in appointment scheduling of off-site tests and
procedures, consultations, surgeries and treatments.
* Assists in all aspects of medical record maintenance, accurately
files all patient charts and reports in designated location in
patient records.
* Prints/Copies charts/documents as required and reviews charts for
medical record release.
* Provides cross-coverage staffing in health centers and at other
affiliated health centers willingly.
4. Manages patient flow through the health center, promoting work
efficiency to minimize patient wait times.
* Performs and documents a preliminary patient assessment including
objective information, vital signs, weight, and subjective
information relative to the visit.
* Assists with patient registration and insurance verification.
* Assists in directing patients to the exam room and ancillary
testing areas.
* Assists with the patient discharge/check out procedures according
to physician instructions and ensures appropriate
documentation.
* Ensures patient supplies are available for the provision of
health care.
5. Performs designated nursing and other patient care activities
according to policy and procedures and standards of nursing
practice.
* Performs all immunizations and assists with diagnostic and other
in office procedures (i.e., colposcopy, LEEP, ESSURE, ablation, lab
tests, venipuncture, specimen collection, etc).
* Review and complete Workload assigned in EMR
* Maintains file and follow-up system for questionable pap smears
and other tests.
6. Performs designated triage nursing duties including determining
the needs of patient and making an appropriate appointment based on
problem anticipation, knowledge of the patient's medical issues and
detection minor to significant changes in that disease process.
Ability to answer questions over the phone, or put a note in the
physician's EMR workload requesting the physician call the patient
or answer a question.
* Speaks to patients and/or parents/guardians over the phone for
medical triage needs.
* Works with physicians to develop written standing orders.
* Ability to determine urgent issues that require immediate
attention i.e. decreased fetal movement, early labor signs, signs
of pregnancy induced hypertension, and heavy bleeding.
* Helps identify potential training and education opportunities for
Call Center Agents and other team members in the outpatient clinic
setting.
* Performs other duties as requested by Front Desk/Call Room Site
Supervisor or Practice Manager.
7. Participates in maintaining an environment that is conducive to
patient care, comfort, and privacy, as well as, employee
safety.
* Recognizes hazardous conditions and responds either by correcting
the situation and/or requesting assistance when appropriate.
* Demonstrates safe and proper usage of all health center equipment
and attends equipment usage in services when offered.
* Ensures all areas of the health center are clean and presentable
and safe for patient care.
8. Observes policies and procedure, environment and infection
control standards.
* Interprets policies, regulations, standard to other staff,
patients and visitors to ensure compliance.
* Attends required annual in-services on Safety and Infection
control.
* Observes OSHA regulations including principles of standard
precautions.
* Cleans the exam/treatment rooms after each patient and/or
procedure including equipment used in accordance with infection
control guidelines.
9. Participates in career development activities for own
professional growth.
* Participates in required meetings, appropriate in-services and
educational opportunities.
* Attends a minimum of 2 in-services per year and/or participates
in other educational programs available at the hospital.
10. Other duties as trained and assigned.
PATIENT CARE/AGE SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS
* Recognizes age-related needs in assessing and caring for
patients.
QUALIFICATIONS/BASIC JOB REQUIREMENTS
* Graduation from an approved school of nursing, BSN preferred.
LICENSE/CERTIFICATION
* Current Illinois license as a Registered Nurse.
* Current CPR certification through American Heart Association or
American Red Cross.
INTERNAL AND EXTERNAL CONTACTS
* Frequent contact with patients, families, multi disciplinary
staff, insurance companies, and vendors.
* Skill in establishing and maintaining effective working
relationships with patients, medical staff, insurance companies,
and the public.
ENVIRONMENT
* May be in an upright position and moving about most of the
working time
* May lift heavy objects
* Use of computer
* Potential for exposure to chemicals, airborne diseases, blood and
bodily fluids
* Risk of injury by violent patient
The above statements are intended to describe the general nature
and level of work performed by employees assigned to the
classification. They are not intended to be an exhaustive list of
all responsibilities, duties and skills required of personnel so
classified.
#SW123
Keywords: Swedish Covenant Hospital, Chicago , Triage Nurse RN - Telehealth, Healthcare , Chicago, Illinois
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