Retail Cosmetics Sales Beauty Advisor

Company: Macy's
Location: Oak Brook
Posted on: April 10, 2021

Job Description:

About:
Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.
The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the -Academy- for retail careers.
A store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.

Job Overview:
With a role in the Macy's Cosmetics Department, you will have the opportunity to help others look their best every day. You'll make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Previous cosmetics experience is nice to have, but is not required to begin a career in beauty at Macy's. Perform other duties as assigned.

Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.
Essential Functions:

• 
  
• Be proficient in Point of Sale and Mobile Point of Sale systems including Search and Send, My Client and More@ Macy's tablet app
  
• Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
  
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  
• Provide an exceptional customer experience by ensuring the customer is always the priority
  
• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
  
• Handle all returns courteously and professionally
  
• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills
  
• Determine customer needs based on personal features and other customer preference related factors
  
• Explain and demonstrate use of cosmetics through actual application
  
• Use clientele program to maintain customer profile and contact information to increase personal sales
  
• Be knowledgeable of and perform sales support functions related to POS procedures
  
• Attend product training classes and seminars and participate in pre-selling events to maximize sales
  
• Ensure proper presentation, organization, storing, and replenishment of stock
  
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
  
• Ensure work area is free from hazards and work in a safe manner
  
• Adhere to Asset Protection and inventory control and compliance procedures
  
• Be in compliance with all hygiene standards
  
• Be on standby in case business volume should require additional Cosmetics assistance
  
• Follows shortage programs and procedures
  
  Qualifications and Competencies:
  
  • 
    
  • No Education or Experience Required
    
    
    
    • 
      
    • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
      
    • Resourceful and able to adapt quickly to changing priorities
      
    • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
      
    • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
      
      Physical Requirements:
      
      • 
        
      • Position requires prolonged periods of standing/walking around store or department
        
      • May involve reaching, crouching, kneeling, stooping and color vision
        
      • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
        
      • Frequently lift/move up to 25lbs
        
        
        This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under here.
        BEAUTY00
        About:
        Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.
        The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the -Academy- for retail careers.
        A store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.
        
        Job Overview:
        As a Beauty advisor, your focus is to support the Beauty needs of our customers to drive sales. Your role is to provide an elevated and seamless customer experience through your expert skills in beauty knowledge, virtual selling, service & recovery. Your goal is to exceed performance metrics. You are focused on customer acquisition and building strong client relationships. You embrace innovation and are comfortable communicating with customers via phone, virtual 1:1 appointment, virtual events and leverage new selling ideas and applications. Provide customer consultation, make-up and product application following all current hygiene standards. Perform other duties as assigned.
        Essential Functions:
        
        • 
          
        • Drive and exceed sales goals by providing a personalized beauty experience based on individual customer needs.
          
        • Provide a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer. Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back. Provide outstanding service - whether that be in person, virtually or on the phone.
          
        • Drive customer acquisition. Leverage MyClient to nurture client relationships through impactful and personalized outreach. Drive sales through leveraging Macy's Loyalty Program.
          
        • Participate in pre-selling and sales driving events.
          
        • Remain up to date with all training through Beauty Playground. Attend Vendor trainings and virtual trainings as assigned.
          
        • Self-motivated to stay current on brand related product knowledge and beauty trends.
          
        • Partner with Counter Manager and CSX Manager to identify business driving opportunities
          
        • Meet regularly with your supervisor to discuss your performance, goals and actions.
          
        • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
          
        • Upkeep a clean, safe and inviting environment in alignment with our company provided standards & guidelines.
          
        • Regular, dependable attendance & punctuality
          
          Qualifications and Competencies:
          
          • 
            
          • High School Diploma or equivalent required
            
            
            • 
              
            • Previous cosmetic or fragrance sales experience a plus
              
            • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
              
            • Resourceful and able to adapt quickly to changing priorities
              
            • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
              
            • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
              
              
              Physical Requirements:
              
              • 
                
              • Position requires prolonged periods of standing/walking around store or department
                
              • May involve reaching, crouching, kneeling, stooping and color vision
                
              • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
                
              • Frequently lift/move up to 25lbs
                
                
                This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under here.
                
                BEAUTY00
                
                

Keywords: Macy's, Chicago , Retail Cosmetics Sales Beauty Advisor, Hospitality & Tourism , Oak Brook, Illinois