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Store Supervisor @ Bucktown Dermatology Practice

Location: Chicago
Posted on: May 16, 2022

Job Description:

Job Description

The Store Supervisor is responsible for all aspects of the $2M retail revenue stream for D+A including, but not limited to marketing strategy, staffing, ordering and inventory management. Open & Closing Procedures

  • Open/Close Cash Drawer
  • Set intentions for current day through staff huddles
  • Check, triage and respond to voicemail
  • Unlock/Lock cabinet doors and drawers
  • Settle & Batch
  • Set intentions for following day Maintenance & Cleaning
    • Clean, organize and stock store
    • Dust shelves and products
    • Clean and replace testers
    • Maintain clean, organized, and stocked work environment
    • Clean up after self and others Vendor Relations
      • Communicate with vendors
      • Negotiate purchase pricing, promotions, and discounts
      • Collect new product information, evaluate and present to managers and owners
      • Coordinate vendor events and promotions Training
        • Provide staff education and training on how to discuss products with patients
        • Evaluate staff performance needs and appropriately intervene when greater training is necessary for optimal results
        • Coordinate ongoing vendor trainings for staff
        • Coordinate, participate and assist in organizing new product trainings Sales Representative
          • Manage POS operations daily ensuring accuracy and precision, which includes opening and closing daily batches, in addition to balancing throughout the day.
          • Service patients / customers who come into store
          • Greet and direct patients & guests in a timely and professional manner, always with a smile
          • Present product regimens and recommendations
          • Consult and develop skincare regimens
          • Makeup consulting – color matching and makeup lessons
          • Sell Gift Cards
          • Process sales transactions
          • Update & enter Patient Demographics (referral source)
          • Maintain accurate and detailed patient records
          • Enroll patients in Rodan & Fields
          • Weekly follow-up calls to patients to evaluate satisfaction with regimens
          • Extend invitations to workshops and events
          • Patient replenishment and reactivation outreach for new/updated regimens based on expected product usage
          • Patient promotion outreach, contact appropriate patients to inform of specials and events
          • Manage patient product side effects and complications with clinical staff and providers
          • Manage phone orders and webs sales and ship products
          • Manage product returns
          • Manage out-of-stock/waitlist for products
          • Manage to-dos and patient inquiries, phone calls and emails with the goal of offering solutions
          • Tally how many people enter store daily
          • Organize & display merchandise
          • Receive & triage packages/shipments Store Management
            • Communicate with providers and leadership
            • Organize and update product binders
            • Manage POS system (sales, merchant processing, gift cards)
            • Interview staff
            • Train staff
            • Coach store team to perform in a professional engaging manner and lead by example
            • Product evaluation & research (old and new)
            • Benchmarking and communicating product performance and stock movement
            • Setting and meeting team sales objectives
            • Track and analyze sales volume and revenue
            • Retention analysis
            • Development and management of loyalty programs
            • Track, analyze and develop marketing plans
            • Track referral sources
            • Monitor, analyze and communicate staff/provider sales performance
            • Attend business development seminars
            • Communicate patient care with Practice Administrator daily. Inventory Management
              • Monthly physical inventory counts and daily stock checks
              • Manage stock levels including back stock
              • Purchase orders
              • Receive stock – physical count, Receiving Orders & SKU labeling
              • Stock product
              • Manage packaging materials for store
              • Perform special product orders for patients
              • Manage Returns-to-Vendors (RTVs)Event Planning
                • Manage stock levels including back stock
                • Plan events from initiation to execution in concert with Practice Administrator
                • Coordinate vendor support and participation
                • Prepare space for events
                • Event photos (take and upload)
                • Manage event RSVP list, Confirmations & Follow-Ups Website and Social Media Management
                  • Manage updates to website for products, images, content, and price changes
                  • Social Media content development and updates Admin
                    • Assist with administrative duties as requested by Patient Service Manager and Practice Administrator
                    • Update patient form templates Minimum QualificationsPOSITION QUALIFICATIONS:
                      • Bachelors degree
                      • 3-5 years' experience in the field of cosmetic retail knowledge
                      • Detailed knowledge of skincare products, skin anatomy, and industry trends.
                      • Physician product line knowledge
                      • Inventory management, human resource management, marketing / product promotions Preferred Qualifications
                        • Prior dermatology and aesthetic experience
                        • Exceptional interpersonal and communication skills with patients, support staff, providers and managers
                        • Strong writing and oral communication skills
                        • Management skills with direct and indirect staff members
                        • Strong customer / patient service approach and attitude
                        • Detail oriented with focus on building patient relationships and retention, generating new business and completing projects as assigned by Practice Administrator
                        • Shows initiative ability to problem solve (resourcefulness)
                        • Ability to work within a team approach
                        • Ability to work with minimal supervision
                        • Punctual
                        • Excellent etiquette in person or phone
                        • Professional appearance
                        • Positive attitude
                        • Dress code: Professional / business casual
                        • Travel required: none
                        • Familiarity with EMR system: NextechPhysical Requirements
                          • Prolonged periods of sitting/standing and working at a computer
                          • Must be able to lift 15lbs at times CORE VALUES OF VITALSKIN DERMATOLOGYHaving fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.Being accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results. Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.Being entrepreneurial. We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.

Keywords: VITALSKIN PHYSICIAN MANAGEMENT LLC, Chicago , Store Supervisor @ Bucktown Dermatology Practice, Hospitality & Tourism , Chicago, Illinois

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